Office Manager

2 days ago

Mascot, Australia Star Aviation Services Full time

**Introduction**:
Star Aviation is Australia's most dedicated Ground Handling service provider, partnering with a number of airlines and airports. We pride ourselves on being big enough to manage, yet small enough to care
**Description**:
The Office Manager at Star Aviation plays a pivotal role in ensuring the smooth operation of our Sydney Airport environment. This position requires a proactive individual who can manage various administrative tasks while supporting the overall objectives of the company and its operations.
**Key responsibilities include**:

- Oversee daily office operations to ensure efficiency and compliance with company policies.
- Working with airlines on day of operations and reporting and responding to information associated with the services we provide.
- Ensure adherence to safety and quality management systems in alignment with industry standards.
- Management of the airport's customer service delivery to ensure it is in line with the company's brand values, in addition to acting as a secondary escalation point where required for problem resolution and disrupt management.
- Support internal communications and employee engagement initiatives.
- Collaborate with key stakeholders to support business operations and process improvements.
- Build strong, professional relationships with our Leaders, ensuring day to day customer service delivery is successful.
- Manage HR and administrative functions, including employee records and compliance reporting.
- Deliver Star Aviation and Airline training to staff as well as ensuring compliant record keeping of training documentation.
- Provide support in workforce planning and recruitment activities.
- Manage office budgets and supplier relationships.
- Complete all relevant shift reports required of this position prior to end of shift.
- Identify new service opportunities with prospective Airlines.
- Assist in the development and implementation of company policies and procedures to enhance organisational effectiveness.

**Skills and Experiences**:
A Bachelor’s degree in Business or a related field.
A minimum of 2 years full-time experience in the aviation industry.
A valid Australian Security Identification Card (ASIC)
A valid Sydney Airport ADA Licence
Proficiency in the following administrative and operational systems:
Elmo HR and Payroll system
Intelex
ISOPro
StarTasker system
Go Now/Skyspeed system

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