Assistant Front Office Manager

2 days ago

Mascot, Australia Stamford Hotels & Resorts Full time

**Job No**: STAM2024301071
**Location**: Mascot
**About Stamford Hotels and Resorts**:
Stamford Hotels and Resorts is part of the Stamford Group and manages the Group’s portfolio of luxury premium hotels located in Australia and New Zealand. The hotel portfolio consists of over 1800 rooms and 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.
At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo, and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.
**About the role**:
**The successful applicant will be responsible for**:
Assisting Rooms Division Manager to manage Front Office, Concierge and Night Audit.
Managing staff rosters and ad hoc demands of operations
Coaching, leading and mentoring staff to deliver exceptional service
Representing the Stamford brand with every guest interaction
Responsible for the smooth functioning of the operation of the Hotel
Ensuring the safety and security of guests, staff and hotel property at all times
Handling guest complaints and resolving issues in an efficient and professional manner
Participating in handover meetings, to ensure any issues are handed over to the next shift to ensure continuity of service
Meeting and assisting VIPs, groups and tours on arrival and departure
Assisting other operational outlets during peak service times
Being available to work on rotating roster, including weekends to assist operations when required
**The successful applicant will have**:
A qualification in Hospitality Management (desirable)
Current RSA, First Aid Certification and a current driver’s license
Experience as a Fire Warden and First Aid Officer (desirable)
Experience as a Duty Manager in a 5-star environment
Experience with hotel booking systems - preferably Opera (desirable)
Exceptional attention to detail
Excellent communication skills (both written & verbal)
The ability to work under pressure and multitask
Excellent problem solving skills
Strong leadership skills with the ability to motivate employees to deliver a high standard of service
Commitment with flexibility to work mornings, evenings, weekends and public holidays
Proactive focus and shares a passion for the hospitality industry
**About the Benefits**:
Great employee discount on food & beverage at all Stamford Hotels & Resorts;
Dry cleaning for business attire;
Free duty meals;
Complimentary parking;
Career development opportunities.
**How to Apply**:
The successful applicant must hold or be willing to obtain a National Police Clearance.
Stamford Hotels and Resorts is an Equal Opportunity Employer.
spsa

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