End User Computing Specialist

ConnectWise is an IT software platform built by the innovation of several minds passionate and committed to helping technology solution providers (TSPs) realize their success in today's ever-evolving marketplace. Everything we do is tailored toward enabling customer success. That's why we call them partners and not just customers.

Throughout the years, as ConnectWise has grown and evolved, the union of several companies is the foundation for an industry-leading platform used by partners across the globe. We are seeking innovative team-oriented colleagues that want to join us on this journey

We at ConnectWise value our colleagues and offer a competitive benefits package including medical, retirement investment plans, flexible time away, master's assistance program and hoot recognition.

**General Summary**:
As an End User Computing Specialist at ConnectWise you will support fellow colleagues by ensuring they are operating at peak efficiency. Serving on the frontlines and being the face of IT support, you will have countless opportunities to collaborate with the many talented personalities at ConnectWise.

**Essential Duties and Responsibilities**:

- You will have opportunities to help resolve IT related issues reported by colleagues
- After receiving reported issues, you will prioritize and resolve them and escalate to senior resources as appropriate
- By listening and helping fellow colleagues understand their IT related issues, you will build great relationships
- Using your outstanding attention to detail you will document all relevant information and steps taken while helping to resolve problems
- You will have endless opportunities to discover knowledge via online resources and create useful knowledge base articles for the business

**Knowledge, Skills, and/or Abilities Required**:

- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
- Customer service enthusiast Serving our colleagues is why we are here, and their satisfaction means everything
- IT environments are complex and full of subtle variations. That's why having great attention to detail is key
- Without our team's combined knowledge and experience we cannot be as effective. Forming close trusting relationships with your teammates will go miles
- Passion to improve yourself and our IT processes, don't be afraid to share your great ideas
- Ask questions Have confidence in yourself yet possess the humility to know when to ask questions
- Be an innovator and demonstrate your ability to make critical decisions on your own
- Experience servicing, troubleshooting, and repairing laptop and desktop hardware
- Experience with both Windows 10 and MacOS troubleshooting
- Experience with Microsoft Office troubleshooting
- Experience with Microsoft Active Directory management and administration
- Experience with Microsoft Office365 and Exchange Online management and administration
- Experience using enterprise MDM (Intune & VMWare UEM)
- Experience with VoIP phone system administration and troubleshooting
- Experience with TCP/IP networking and VLANs
- Familiarity with PowerShell
- Experience working in Windows Server 2012 & 2016
- Experience updating and creating documentation and knowledge base articles

**Educational/Vocational/Previous Experience Recommendations**:

- 3+ years' experience paired with relevant secondary education and/or industry certifications

**Working Conditions**:

- Sydney, AU office
- Professional office environment
- Up to 5% travel may be required
- Ability to lift and move at least 25 pounds
- The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._

ConnectWise is an Equal Opportunity Employer.