Emergency Communications Officer

Location: Melbourne | Western Metropolitan

Job type: Ongoing - full time or part time

Organisation: Triple Zero Victoria

**Salary**: $48,834 - $52,530

Occupation: Other

Reference: 1932

**_Triple Zero Victoria is currently recruiting Emergency Communications Officers at all our locations for commencement in 2025._**

**About Triple Zero Victoria**:
Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

We love the work that we do, it is meaningful, inspiring and makes a difference to people’s lives.

**About the Role**:
Emergency Communications Officers (Triple Zero Call-takers) receive and process all emergency and non-emergency triple zero calls from the public and other emergency service agencies.

There really is no average day as an Emergency Communications Officer - every day is different and rewarding in equal amounts. You could be helping someone in their worst moment, and they will rely on you for your composure and ability to guide them through the call. You will be well supported from your first day with us, with fully paid comprehensive training, before you then start talking real triple zero calls with your teammates, with team leaders on hand to support, guide and help whatever the circumstances.

We have several roster options available depending upon your preferred location. These options allow employees flexibility and balance to meet their individual circumstances and work preferences, and include: full-time rotating roster, full-time set roster and part-time set roster.

For further details about this rewarding career opportunity and working arrangements, please visit our Emergency Communications Officer careers page. An **Applicant Information Kit** is also available here.

You can find out more about triple zero calls and the people behind them by listening to our ‘I AM 000’ podcast. The podcast gives rare access to real-life Triple Zero (000) calls. You will hear from the callers, patients, Triple Zero operators and emergency services, sharing their stories and experiences from each case.

**About You**:
The Emergency Communications Officer role is unique and challenging and our team members come from a wide range of life stages, occupational and cultural backgrounds.

You are likely to be a good fit for this position if you:

- Enjoy working in a busy environment where multi-tasking with high attention to detail is the norm
- Are tech savvy enough to use multiple software systems whilst under pressure
- Have proven persistence and good decision-making capabilities
- Communicate effectively by listening, showing empathy, and adapting your style to the situation
- Maintain a calm, resilient composure in stressful situations
- Demonstrate the highest standards of professional conduct and support for others
- Learn quickly, developing your capability whilst embracing constructive feedback

**What We Can Offer You**:
By joining Triple Zero Victoria you will benefit from flexible work practices and initiatives to support employee health, wellbeing, and personal circumstances.

You will be delivering a critical service to the Victorian community and belong to a connected and highly supportive and caring team, united by a common purpose. You will be rewarded with a competitive salary and other benefits including:

- Fully paid training from day one, with a Certificate III in Public Safety (Emergency Communications Centre Operations) being awarded upon after consolidation
- Clearly defined career progression, support and upskilling
- Attractive pay and conditions including 5 weeks annual leave per year
- Paid 30-minute break every 90 minutes through your shift
- Employee assistance program for employees and eligible family members
- Discounted health insurance, banking services and family gym membership
- Access to on-site gyms at all our sites
- ‘Memberlink' discount card, accepted by 1,000's of retailers and services providers
- Staff reward and recognition programs
- Free staff parking at all our sites
- Salary packaging options after an initial service period

**Ready To Take The Call?**:
**Other Relevant Information**: