HR & Administration Officer

Challenging yet rewarding position
- Essential Worker Role - Immediate Start
- People focused position

**Community Staffing Australia**
Melbourne Bayside & South Eastern Suburbs

Community Services & Development Aged & Disability Support

**Job Details**
Position - HR & Administration Officer

Employment Type - Full Time (38 Hours Per Week)

Award - Clerks - Private Sector Award (MA000002)

Clerks - Private Sector Award (MA000002) - Level 3

$26 - $31 p/h (3 month probationary period)

Location - Head Office: L2, 66 Victor Crescent, Narre Warren VIC 3805

(This may change during employment if applicable)

**What's our purpose?**
At Community Staffing Australia we want to nurture a culture of empowerment, empathy and stability within our vulnerable communities by engaging highly compassionate leaders.

**How do we deliver our purpose?**
Community Staffing Australia adopts a philosophy and understanding that our staff are at our centre, which will support our vision and goals To be successful in providing a solid foundation of support in the communities we serve, we must first ensure our valued employees are supported. To achieve this, we must provide our valued employees are acknowledged and recognised to allow them to perform their best to achieve positive outcomes.

**Who are we looking for?**
Your Team Leader experience will help maintain a high engagement of our support staffing teams to maintain positive engagements with the vulnerable groups we work with. Being empathetic to staff needs is paramount, which underpins our staff support strategies.

This allows us to engage the most suitable community support workers to grow our passionate carer workforce and provide essential support to our clientele.

**Job Role**
The HR & Administration Officer will provide day to day administration and HR support. Working with other departments to provide administrative and HR support.

**Primary Responsibilities & Key Duties**
- Implement and administer information systems including those relating to clients, staffing, finance and administrative policy and procedures.
- Assist with the recruitment process.
- Assist with specific HR projects.
- Work closely with the payroll team on people processes and changes.
- Answering telephone inquiries and greeting visitors.
- Coordinate employee events, meetings and training as required.
- Administer the records management and information systems of the business.
- General duties in support of the Recruitment Officer.

(The responsibilities as specified above may be altered in accordance with the changing requirements of the position.)

**Performance Indicators**
Sector & organisation purpose & values

**Leadership & teamwork**
- Work collaboratively with team members while possessing leadership qualities.
- Organise own workload while guiding less experienced or new staff.
- Shares knowledge and information with team members.
- Able to work with mínimal supervision, while knowing when to escalate issues.

**Communication**
- Deals with non-routine enquiries.
- Uses effective listening skills and seeks, provides and/or shares information with people appropriately.
- Can adapt communication style to meet people's needs and backgrounds.
- Able to resolve conflict or problems and can ask for assistance when required.
- Has a network of internal and external contacts relevant to the role.

**Clients/Organisations relations**
- Assists clients in addressing their needs and expectations.
- Has practical knowledge of supports and services available.
- Is flexible and suggests alternative service solutions, provides information or makes necessary referrals.
- Demonstrates confidentiality and awareness of diversity in relation to sensitive issues.
- Assists with building and maintaining positive relationships with clients.

**Personal accountability**
- Adheres to organisation policies & procedures and all relevant government legislation and relevant standards.
- Evaluates own work to ensure quality and safety standards are met.
- Adopts a professional approach to own personal accountability.
- Maintains the organisation's image and reputation.

**Innovation**
- Undertakes tasks using a resourceful and creative approach.
- Suggests changes to improve quality in own work and makes agreed changes.
- Assists with the review and/or development, implementation and improvement of specific work practices and procedures.

**Skills & Experience**
To perform this role successfully, you must be able to demonstrate the below essential qualifications, experience and skills satisfactorily.

**Skills & Delivered Performance**
- Demonstrated experience working in a dynamic environment with excellent attention to detail.
- Demonstrated emotional intelligence to work well with a range of staff.
- Excellent time management and organisational skills.
- Demonstrated wise decision-making skills.
- Proficient in Microsoft office suites (word/excel/outlook).
- Ability to multi-task and reprioritise tasks a