Casual Theatre Operator

Riverside Theatres is a premier performing arts venue proudly owned and operated by the City of Parramatta Council and is located in the heart of Parramatta beside the Parramatta River.

City of Parramatta is a progressive council with 260,000 residents: one community, proudly diverse. Parramatta is a vibrant city, with a growing developing business district with a thriving community of artists and creative industries, known for its rich history and diversity. Riverside Theatres are passionate about bringing the very best performing arts has to offer to audiences in the local community and afar in the greater Sydney region.

**An exciting opportunity has arisen for an enthusiastic individual to join our dedicated customer experience team in both the Front of House and Box Office service areas.
**About the role**

Customer Service is pivotal to ensure that Riverside Theatres is maintained as a centre of excellence for performing arts, events and exhibitions in Parramatta and Western Sydney. This casual position is responsible for providing under moderate to direct supervision, a top level of customer service to Riverside Theatre’s stakeholders including patrons, customers, hirers and producers.

On any given shift you will be required to as a minimum:

- Welcome our patrons face-to-face in a polite and friendly manner and maintain a high level of customer service
- Demonstrate an in-depth knowledge of all venues and facilities within the Riverside Theatres as per training provided.
- Accurate and correct sales and cash handling procedures
- Check assigned areas for cleanliness, safety issues and lost property. Report any concerns to supervisors.
- Follow all emergency protocols and be prepared to guide visitors to the exits and muster point as per training provided.
- Attend all Riverside Theatres All-Staff meetings, team meetings and onsite mandatory training events.
- Undertake all online mandatory Council and Riverside Theatre training.
- Enforce venue policy and rules and relevant health and safety regulations.

Role-specific shift requirements for Front of House and Box Office duties are listed in the position description attached to this job advertisement and should be reviewed before applying.

**About You**

You will also have the following experience:

- Substantial experience in a customer service environment.
- Working efficiently in a customer service team with a clear understanding of supervision hierarchies
- Proficient oral and written English communication skills
- Ability to manage crowds and remain calm in stressful situations
- Ability to work across a 7-day shift work schedule including evenings, weekends and some public holidays. Applicants with a flexible schedule will be prioritised.
- Ability to sit, stand, walk, bend for extended periods, and be able to safely lift 15kg
- Ability to work and remain calm in a fast-paced, high-pressure environment with the ability to prioritise tasks
- Exceptional interpersonal and communication skills
- Basic math and computer skills
- Displays initiative and is a good problem solver

It would be desirable but not essential for applicants to have:

- Qualification relating to ticketing
- Qualification relating to customer service
- First Aid and CPR certificates that are in date
- An understanding of safety and security issues relating to public buildings and public events
- Basic operation of a point-of-sales system
- Basic understanding of cash-handling procedures
- Eye for detail with a commitment to achieving high standards of customer service and customer perception.

Further required and desirable role-specific qualifications, experience and skills for Front of House and Box Office are listed in the position description attached to this job advertisement and should be reviewed before applying.

By joining City of Parramatta and Riverside Theatres, you will become part of an extraordinary team who work in a creative, constructive and inclusive culture to shape the future of this city. Together, we champion difference, celebrate achievement and recognise positive impact. The diverse culture at the City of Parramatta is a source of strength. We have an inclusive working environment with employees from a variety of backgrounds. We acknowledge that diversity in our workforce increases the effectiveness of teams and our capacity for innovation.

**What’s on offer**

We are offering an attractive hourly rate of $33.35 (inclusive of 25% casual loading) plus penalties and plus super contributions of 10.5%

In addition, City of Parramatta also offer excellent employee benefits which include:

- Central Parramatta location (Public transport at our door, discounted parking)
- Learning and Development opportunities
- Health and Wellbeing programs (Fitness Passport, Flu Shots)
- Discounted tickets to events and staff discounts at the bar.

**Want to know more?**

Full information regarding the requirements of this role can be found in the attached Positio