Front Desk Receptionist

6 days ago


Brisbane, Australia MC GROUP Full time

MC Group Hotels is seeking a Receptionist to provide exceptional customer service to hotel guests and tenants. This role handles front desk duties, ensures smooth operations across both hotels, and contributes to creating a welcoming and efficient environment.

**Key Responsibilities**:

- **Guest Services**:

- Check-in/check-out hotel guests and assist with inquiries.
- Provide information on services, amenities, and local attractions.
- **Tenant Services**:

- Greet tenants and assist with requests (e.g., maintenance, building access).
- Schedule and follow up on service requests.
- **Administrative Support**:

- Maintain records of guest and tenant interactions.
- **Security & Safety**:

- Monitor building security protocols and assist in emergencies.
- **Maintenance Coordination**:

- Report maintenance issues and ensure common areas are tidy.

**Qualifications**:

- 1-2 years of customer service or hospitality experience (preferred).
- Strong communication, organizational, and problem-solving skills.
- Ability to work independently and as part of a team.
- Basic knowledge of office software (REI Cloud or take initiative to learn).

**Additional Requirements**:

- Availability to work between two hotels.
- Flexible to work 2-5 shifts per week depending on operations.
- Willingness to work weekdays or weekends.
- Immediate start.
- Positive, "willing to learn" attitude.

**Job Type**: Part-time

Pay: $44,137.00 - $74,942.66 per year

Work Authorisation:

- Australia (preferred)

Work Location: In person



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