Customer Connect Representative

6 days ago

Burleigh Heads, Australia Global 360 Full time

Burleigh Heads Location
- Part-time Contract position
- Opportunities for Career Progression
- Johns Lyng Group

**The Role**:
**We Offer**:

- An immediate start
- A respected organisation with stability and security
- Support and guidance from experienced managers
- A positive and rewarding team culture
- Future career progression where great work is recognised and rewarded
- Discounts on technology, cars, fashion, and leisure
- Up to date technology and a modern office environment
- On-site parking

**Key Duties & Responsibilities**:

- Deliver professional customer service to our insurance-based clients & customers
- Provide customers with regular job updates
- Coordinate access to properties
- Provide support to supervisors
- Update client portals
- Handle job disputes & complaint resolution
- Book appointments

**Key Selection Criteria**:
Being able to demonstrate and highlight examples of these are the key criteria for you to be successful in joining our existing talented and passionate team. The following selection criteria is also important, but we are happy to teach and mentor you along the way.
- Are you extremely motivated and can think outside the box?
- Do you have proven examples of demonstrating drive and energy?
- Strong customer service background
- Experience working in a call center or office environment
- Confident & professional phone manner
- Excellent communication & interpersonal skills
- Strong Microsoft Office skills
- Positive attitude and a desire to go above and beyond
- Ability to manage multiple & competing priorities
- Ability to be empathetic to the needs of the client
- Previous experience in the insurance or construction industry advantageous, however not essential

**The Company**:
Ready for a career and not just another job? Then join a company whom are positioned as one of Australia's leading Insurance Builders. Johns Lyng Group has been established since 1953 and has a reputation for excellence. Management's transparent and honest attitude towards staff, coupled with our team of highly skilled craftsmen and professionals make us ready for any building emergency.
_Please note: A criminal background check will make up part of the recruitment process._

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