Customer Experience Representative

3 weeks ago

Tweed Heads, New South Wales, Australia Alpha Car Hire Limited Full time

Alpha's Founder has operated in the Australian vehicle industry since 2006 providing fleet services in meeting with consumer demand, and today controls separate Car Hire and Parking, Car Finance and Car Sales businesses.

Alpha Car Hire (ACH) strives to make road experiences easy and affordable through a commitment to providing the best customer experience and a service culture built on honesty, accountability, respect, trust, and loyalty.

About the role

Alpha Car Hire is currently looking for a skilled Customer Experience Representative on a casual basis at our fast-paced Tweed Heads branch. You will be responsible for attending to customers hire vehicle requirements ensuring our customers receive quality service and an experience they would repeat, share, or recommend. The available role will be worked in accordance with our branch operating hours of Monday to Sunday 5am to 9pm.

Your role and responsibilities:


• Providing outstanding customer service by understanding and anticipating their needs


• Opening and closing rental agreements


• Selling additional over the counter rental products


• Checking for and recording vehicle damage and maintenance checks


• Cleaning and presenting passenger and commercial vehicles


• Movement of vehicles throughout the location and offsite for refueling, maintenance, repairs or other location as required


• Ensuring compliance and workplace health and safety risks and incidents are reported promptly and managed effectively

Why Join Alpha?

A performance driven culture where your achievements will be rewarded with a market competitive remuneration and you will have access to diverse benefits including discounted products, wellness initiatives and an Employee Assistance Program (EAP).

About you


• 2+ years' experience in Car Rental, Tourism, Retail or Customer Service and sales environment


• Excellent communication skills and a positive 'Can do' attitude


• Strong customer service and sales skills


• Strong problem solving and complaint handling skills


• Ability to work both unsupervised and within a team


• Ability to multi-task and be highly organised with strong attention to detail while working in a fast-paced environment


• Willingness to learn and upskill with an openness to constructive feedback


• Strong track record of punctuality and attendance


• Flexibility to work weekdays, weekends and public holidays as required


• To have own reliable transport to and from the branch.


• Willingness to travel and work between locations


• A full and current relevant State driver's licence

Ready to Apply?

If this this role sounds like an opportunity that compliments your current skills and experience and career development plans, Apply Today

Only short-listed candidates will be contacted.

Role TypePay Rate

33.19 AUD – 46.46 AUD (Hour)

Company Overview

Alpha Car Hire is one of the largest independent car hire providers in Australia, offering a wide range of quality vehicles at affordable rates all-year-round, and is a leading brand of Gubecka Group. Become part of our diverse, talented and customer focused work community as we deliver on our mission to employ people aligned to our values, vision, and ethics. We are focused on customer-centricity, connection and diversity. We are proud to offer a diverse range of benefits to help our valued members feel supported and like they can perform at their best. Our popular benefits include, flexibility, reward and recognition program, career development and birthday rewards

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