Workshop Controller

2 weeks ago

Parramatta, Australia Sime Darby Motors Full time

**Job Details**:

- Reference #- 53468- Location(s)- Parramatta- Expertise- Automotive Mechanic/Technician- Job level(s)- Experienced- Work type(s)- Permanent- More details (document)

**Jaguar Land Rover Parramatta are winners of both the 2021/2022 Retailer of the Year and Metropolitan Retailer of the Year - there has never been a better time to be involved with these iconic brands**

We are currently offering a fantastic opportunity for a skilled **Workshop Controller** to join our team of dedicated Service Professionals.

**About the role**:
The Workshop Controller is the principal point of contact for all customer communication before, during, and after the vehicle visits the service centre. As such, the person filling this role must be focused on customer facing activities to always ensure the highest level of customer satisfaction and care for vehicle servicing and repair.

**Roles and Responsibilities include but are not limited to**:

- Carry out a review of the work scheduled for pre-planning
- Ensure allowed times on repairs are correct and reasonable to OEM standard
- Manage stock levels of general workshop supplies including cleaning solutions, globes, fuses, electrical supplies, PPE, etc.
- Review and adjust workshop loading to maximise throughput.
- Ensure a high standard of workmanship is maintained, avoiding re-work and overseeing quality control as required.
- Undertake a wide range of mechanical work associated with the servicing, maintenance and repair of vehicles in an effective and timely fashion.
- Ensure safe work practices are adhered to, including the use of PPE.
- Strong people management skills.
- Ability to communicate effectively
- Proven technical knowledge and experience
- Excellent customer service skills.
- Strong technical knowledge
- Effective time management

**We want to give you the opportunity to grow with us and in return we offer the following**:

- A competitive remuneration package
- Learning & Development opportunities
- A supportive team environment within a stable and internationally recognised organisation
- An employee benefits account with access to discounts on groceries, fuel, and more
- Opportunities for career development and growth
- Health & Wellbeing Bonus, Birthday leave, and Study Support available
- The opportunity to represent some of the world's most iconic and prestigious automotive brands

If you are up for the challenge, then we want to hear from you today

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