Customer Support Officer

**X2 POSITIONS AVALIABLE**

As a Customer Support Officer, you will play a crucial role in ensuring our customers receive outstanding support and assistance. You will be the primary point of contact for addressing customer inquiries, resolving issues, and enhancing overall customer satisfaction.
- **Exciting opportunity within our new Digital and Campus Services team**:

- **Work in a high performing and motivated team**:

- **The position is located at our Footscray Park Campus
**About Us**:
At Victoria University, our aim is to be a global leader in dual-sector learning and research by 2028. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan 2022-2028: Start well, finish brilliantly. One of the drivers “Thriving place to Study and Work” will enable us to continue to create places that our students and staff love to belong and feel immense pride.

**About the Role**:
As a Customer Support Officer, you will play a crucial role in ensuring our customers receive outstanding support and assistance. You will be the primary point of contact for addressing customer inquiries, resolving issues, and enhancing overall customer satisfaction.

Working within a collaborative, innovative and supportive work environment, this position reports to the _Manager Customer Support. _

An example of your responsibilities or duties you may perform will include:

- Respond promptly to customer inquiries through various communication channels
- Collaborate with cross-functional teams and third party vendors to resolve issues and escalate when necessary
- Ability to identify, analyse and resolve technical issues efficiently
- Manage or oversee projects and specific tasks, delivering comprehensive feedback and reports to the Supervisor on all matters affecting customer support delivery
- Independently manage the documentation creation process, contribute to knowledge-sharing initiatives through knowledge articles.
- Enhancing service delivery processes by actively participating in continuous improvement efforts, cross referencing Knowledge Base articles and aligning with online policies and procedures.

**There are two (2) full time positions available at a HEP 5, $75,329 - $86,527 classification working 36.75 hours per week over a continuing contract period.**

**About You**:
**What We Offer**:
**How to Apply**

To view a copy of the position description, please click here**:Position Description - Customer Support Officer**
- A **cover letter**;
- Your **resume**; and
- A statement addressing the **key selection criteria**listed in the position description.

**Applications close at 11:59pm Sunday 16 February 2025.**

**Our Commitment to Protecting Country**:
Victoria University honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect our Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility, in all that we do, to improve the health and wellbeing of our local and global communities, and the planet that we share.

Victoria University (VU) is the University of the West.

For more than 100 years, Victoria University (VU) has offered accessible education to students in Melbourne’s west and beyond.

We are one of Australia’s few dual-sector universities, with currently over 40,000 enrolled vocational and higher education students studying across our campuses.

Our moral purpose is to provide vocational and higher education that transforms the lives of students and the communities we serve. Our values are a living set of actions that underpin our moral purpose.

The VU Values are that we are always:

- welcoming
- ethical
- shaping the future
- together.

This is the VU Way. We are always WEST.

At VU we believe diversity is a strength - the more diverse perspectives, identities, cultural backgrounds, ages and experience of our students and staff, the better our working environment, research and educational experience of our students.

With a culturally diverse population of students and staff from a wide range of backgrounds, we strive to foster a welcoming and inclusive environment where all students and staff are respected, valued and enabled to thrive.