Consultant, Customer Service

$58,658 plus 10.5% super; Flexible work options, WFH & Footscray Office
- Multiple opportunities for Full-Time or Part-Time, 6-month or 12-month Contracts
- Contact hours Monday to Friday 8:36pm - 4:36pm or 8:54am - 5pm

**About Greater Western Water**

We’re waterand more.

GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne’s CBD to Lancefield in the north and Bacchus Marsh in the west.

**Click here to learn more**

**Benefits**
- Flexibility to WFH and in the Footscray office
- Free income protection and salary continuance insurance
- Gender neutral, 16-week parental leave available from commencement
- Monthly work life balance day off to treat yourself (full-timers)
- Gifted recognition reward programs
- Access to corporate health insurance deals with major providers
- Many additional benefits available through WORK180

**The opportunity**

We have multiple Fixed-Term opportunities available to join our dynamic and diverse Customer Experience team.
- Our contact hours are Monday to Friday 8:36pm - 4:36pm or 8:54am - 5pm.
- Choose your part time workdays, 3 full days or 4 full days.
- In house training will be provided at our modern Footscray Office, close to public transport, 4 weeks paid fulltime training to set you up for success in our modern Footscray Offices
- Contract start dates early March

Join our fast paced and vibrant contact centre working with an outstanding team where connection and a positive culture are at the forefront of what we do. We are aligned to our purpose, delivering an essential service.

As our Customer Service professional, you will be responsible for delivering an exceptional customer experience by responding to customer enquiries and interactions proactively, resolving queries through interactions that embody trust, valued expertise, and responsiveness. You will play a critical role achieving positive outcomes that deliver on our service commitment to our customers.

If you are a proactive highly engaged individual that believes a positive customer experience is key to success and, you want to contribute to a supportive and effective team, then we want to hear from You.

**Duties**
- Proactively promote and follow GWW Customer Service standards, principles, and policies
- Collaboratively work within the team environment to achieve targets and goals
- Manage and resolve customer queries and complaints with empathy and professionalism, ensuring a customer first strategy
- Build relationships with key stakeholders across the business that will assist with achieving positive customer satisfaction outcomes

**Skills & Experience**
- Ability to multitask and prioritise and enjoy working within a lively customer service environment
- Proven interpersonal skills, both written and verbal with the ability to build key relationships
- A self-starter with initiative, drive, flexibility, and motivation to achieve positive outcomes
- Ability to work within a structured environment, that includes following set policies, procedures & practices
- Sound decision making and reasoning skills
- Experience in using multiple software systems

**See yourself thrive**

Our vision for GWW is Thriving People and Country. We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We’re supportive, inclusive, and friendly, and value everyone for who they are and what they can bring.

We’re seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need.

Don’t meet every single requirement? If you’re passionate about this role, we encourage you to apply