Finance Officer

Division: Financial Performance & Investments- Location: Parramatta, NSW, AU, 2150- Req ID: 70681**Finance Officer - NSW Trustee and Guardian**

Expressions of interest are being sought from current NSW Public Sector employees (ongoing and temporary staff) who wish to be considered for this temporary employment opportunity.
- Temporary full-time role until November 2025.
- 35 hours per week.
- Location: Parramatta. Flexible and hybrid working options available.
- Clerk Grade: 3/4 Base salary $79,032 p.a. to $86,539 p.a. plus superannuation and annual leave loading.

**About us**
At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

**Our commitment to diversity**

**About the team**
The Financial Performance and Investments division provides a full range of financial services including budgeting, procurement, customer accounts and investment management services.

**About the role**
This role supports the Customer Financial Services team to deliver high-quality services across the area of paying bills, transacting on investments and securing income on behalf of NSW Trustee and Guardian customers. This role independently handles high-volume, complex customer finance transactions and provides guidance and support to internal Client Service Officers.

The Customer Financial Services team is collectively responsible for the delivery of high-quality, consistent and timely customer accounts and investment management services that are consistent with NSW Trustee and Guardian’s Customer Excellence Principles.

For more information about the position, view the role description.

**About you**
Application is encouraged if you demonstrate the following skills, knowledge and experience:

- Experience in a high-volume customer service environment within the financial services industry.
- Have experience in payments processing or financial services (superannuation, investment, retail banking, or insurance).
- Experiencing completing financial processes and reporting.
- Sound stakeholder management skills that would allow you to foster productive relationships with NSW Trustee and Guardian stakeholders.
- Passionate about supporting people with disability, vulnerable or older people.

Sound like you? We would love to hear from you

**Essential requirements**
- Demonstrated experience in a related field, such as finance, accounting or systems.

**What we offer**
NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

- work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
- various leave options (recreation, parental, and flex leave of up to 24 days per year)
- career development including study leave and acting opportunities
- access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

**How to apply**
- submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability
- answer the following targeted questions (maximum two pages):

- Provide an example of how you would deliver on a high volume of customer service enquiries in a timely manner.
- How do you ensure internal customer satisfaction whilst ensuring adherence to process? Please provide an example.

**Closing date**
Applications close 11:59pm, Thursday 28 November 2024.

**Please note**:

- A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.