Pass Office Clerk

**Pass Office Clerk**:
**Job Details**:
**Job Title**: Pass Office Clerk

**Employment Type**:Ongoing/Non-Ongoing

**Classification**: Parliamentary Service Level 2

**Closing Date**: 11:30pm AEDT, TBC

**The Opportunity**:
The Department of Parliamentary Services (DPS) is recruiting for a Parliamentary Service Level 2 Pass Office Clerk within Security Enabling Services Branch.

The Pass Office team sits within the Security Enabling Services Branch which works closely with a diverse range of stakeholders providing security support services across the Australian Parliament House.

Working in a dynamic and fast-paced environment, the Pass Office Clerk will provide exceptional customer service, issuing Parliament House Access Cards, liaising with Parliamentarians, departmental staff, other government agencies, private groups and prepare correspondence pertaining to Access Card policy and management.

**Who we are looking for**:
The Pass Office operates from 9am to 4:50pm weekdays, with duties performed onsite. Due to the nature of the role, we are seeking applicants interested in working either Full-time, Part-time, Casual or Sessional hours. For Part-time and Casual work at minimum, there would be a requirement to work 2 - 3 days in the office during business hours. If you were interested in Sessional work, the same arrangement of 2 - 3 days onsite would apply, but only during parliamentary sitting periods.
- Strong communication skills, with the ability to talk with a range of stakeholders, including high-profile stakeholders,
- Exceptional customer service skills, including high quality phone manner,
- Ability to comply and follow departmental policies and procedures regarding security pass issue,
- Ability to exercise sound judgement in undertaking pass issue related tasks, and
- The ability to use systems including record databases appropriately.

**Job Specific Requirements**:

- The successful applicant will be required to obtain and maintain a Negative Vetting 1 (Confidential/Highly Protected/Secret) security clearance.

**Duty Statement**:
**Classification**:Parliamentary Service Level 2
**Branch**:Security Enabling Services Branch
**Section**:Personnel and Access
**Immediate supervisor**:Team Leader, Pass Office

Under limited/general direction undertake duties in accordance with the agreed standards for the Parliamentary Service Level 2 classification. The duties will include, but are not limited to, the following:

- Issuing and controlling Parliament House Access Cards in accordance with approved policies and procedures.
- Liaising with Parliamentarians, departmental staff, other government agencies and private enterprise groups in relation to Access Card issues.
- Preparing correspondence pertaining to Access Card policy, issue and management.
- Operating and entering data within Pass Office database software and DPS electronic record management system.
- Contributing to the daily operations of the Pass Office, by performing the following sub functions:

- answering telephone and face to face customer enquiries,
- general filing and registry, and
- identifying consumable stock requirements.
- Other duties as required.
- Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice._

**How to apply**:
Please upload a pitch (750 words maximum) describing how your skills and experience would contribute to the role and work of the department.

Your pitch is an opportunity to tell us why you want to work at DPS, why you are interested in the role and what you can offer in the role. Frame your pitch around the role description and relevant ILS Profile. Make sure to use relevant examples and accomplishments that demonstrate your ability to perform the role.

**Our purpose and values**:
We proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.

Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia’s parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace.

Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the building’s architecture, nationally significant art collections, events, tours, and food and dining experiences - all made possible by our people, who are active participants in an environment where no two days are the same.

**What we can offer**:
Join our community based on innovative, unified