Quality & Service Improvement - Quality Coordinator

Uniting Goonellabah are seeking a Quality Coordinator to join the team on a full-time basis to Support the services in coordinating auditing, Continuous Improvement activities, complaints and incident management.
- Goonellabah Location
- A supportive, inclusive, and collaborative work environment
- A commitment to offer opportunities to grow your career

**About the Role**:
This is a role within the Residential Aged and Health Care team and is responsible for providing quality coordination advice to the services at a local service level in collaboration with the Service Manager and Deputy Service Managers.
This role is focused on supporting the Continuous Improvement System including the CI Plan, auditing, accreditation, complaints, and incident management.
**What you’ll be doing in this role**:
You will be responsible for providing specialist quality management advice to operational teams at the local level in collaboration with the Practice and Quality team. This role is focused on the provision of coaching, advice, and support to build capability and capacity, specialising in auditing, accreditation, complaints, and incident management.
**It Includes**:

- Contributing towards the efficiency and effectiveness of the Residential Aged and Health Care team
- Collaborating with the wider Residential Aged and Health Care team, you will lead and facilitate local implementation of stream-wide quality management strategies, initiatives, and plans.
- Enabling service managers to implement effective quality improvement activities, including auditing, complaints, and incident management.
- Providing specialist advice at the local level in clinical governance and quality

**Who we’re looking for**:

- Certificate IV in Aged Care OR an equivalent qualification within the health care sector and/ or demonstrated experience commensurate with the position.
- Ideally, we’re looking for previous experience (Minimum of 3 years) in a quality improvement role within a medium to large organisation.
- Demonstrated experience in providing advice on complaints management and clinical investigations.
- High-level understanding of contemporary approaches to quality management in the health and/or aged care industry.
- A demonstrated passion for social change and contributing to an organisation of influence for the most disadvantaged.
- Skilled at navigating a complex organisation, forging relationships, and managing through influence rather than direct authority as required.

**What We Offer You**:

- A rewarding career with a leading human services organisation.
- Up to $18,550 NFP salary packaging available.
- Access to our U rewards program with exclusive discounts.
- Access to Fitness Passport - Live your best life.
- A supportive, inclusive, and collaborative work environment
- A commitment to offer opportunities to grow your career
- Purchase of additional leave

**Click here to learn more about our great benefits**: Benefits of working at Uniting
Ready to join us?
When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.
We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.
Uniting leaders and employees work together to create a culture that is safe, inclusive, and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative, and bold.
Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders - past, present, and emerging - and to all First Peoples on whose lands we live and work.
Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.
**Pre-employment Checks**:Please know that employment with Uniting requires**:

- A National Police Check
- Reference checks
- Other pre-employment screenings