Customer Business Manager

**About us**:
People have looked to **Kimberly-Clark** brands for more than 150 years and today we're proud to help over a billion people around the world cope, laugh, love and live every day. From the best nappies and baby wipes to the softest tissues, to the best supplies for business, we are constantly searching for new ways to make life better for our consumers, our customers and our planet.

Our leading consumer brands like the Kleenex ®., Huggies ®., VIVA, U by Kotex ®., Poise ®., Depend ®. brands improve the lives of people around the world.
- Kimberly-Clark proudly leads the way in providing better care for a better world._

**Led by Purpose. Driven by You.**

**About the Opportunity**:
The Customer Business Manager is responsible for the Baby & Childcare Portfolio within Coles Supermarkets. The incumbent will drive the best-in-class customer engagement, planning, analysis, influencing and collaboration across KCA’s brands in the Baby categories within Coles to ensure optimum profitability & budgeted NSV along with market share is achieved within specified volume, trade investment and category/brand strategy guidelines

**Priorities & responsibilities include**:

- Responsible for the development, analysis, implementation and management of the customer and promotional plans that best achieve volume and NSV budgets by product and customer.
- Accountable for accurate inputs into Promax and utilisation of account replenishing contacts, to assist the Demand Planning team (Prevail), in developing accurate sales forecasts.
- Input into the development and implementation of long-term strategies to meet future customer requirements, including EDLP, Exclusive Pack offers and Value-added initiatives.
- Achieve DPSM within Coles of KCA products, using Category Management principals, Business & Category reviews, Field Cycle Programs, Space Management and other applicable resources.
- Coach and lead your direct report - National Account Manager BCC Coles.
- Lead the of National Category and Customer Plans (JBP) through customer and stakeholder collaboration. This also includes responsibility pertaining to the annual population of the specific Customer plan with monthly updates.
- Contribute to the review and negotiation of Coles Trading Terms by providing thorough analysis of Trade Investment, Profitability, Return on Investment, Sales Performance, Supply Chain & Receivables.
- Take a leadership role in providing recommendations to Account Director, Category Development Managers and Field Sales regarding local market and account dynamics, competitive activity, promotional clashing, price trends, customer performance, sales opportunities, promotional programs and key category initiatives.
- Achieve superior competitive advantage for KCA by developing and maintaining strong trading relationships with key Customers and all stakeholders.
- Through personal activity manage customer claims within corporate guidelines and ensure account payment is kept within specified trading agreements, thereby optimising the company’s working capital.
- Communicate fully with superiors & others who have a need to know. Be informative without being obtrusive or vexatious. Communicate in a way that is appropriately prompt, complete, concise, candid and accurate whilst being positive, clear and responsive.

**About You**:

- Strong sales and influencing skills.
- Sound product knowledge - KCA and competitor.
- Strong financial management skills.
- Budgeting and forecasting skills.
- Knowledge of the Grocery channels.
- Highly developed oral and written communication skills.
- Comprehensive knowledge of KCA policies and procedures.
- Strong knowledge of category management principles.
- Understanding of, and competence with, computer software such as Outlook, Microsoft suite of products, as well as systems such as IRI Aztec, Promax and SAP.

**Desirable**:

- Tertiary degree qualified preferred
- Previous FMCG Experience in a Tier 1 Supplier

**What’s On Offer**

Our Kimberly-Clark employees receive a competitive salary and incentives as well as access to a fantastic range of benefits including superannuation, career development opportunities, free health & well-being activities, volunteering leave and much more.

**About You**:
You’re driven to perform at the highest level possible, and you appreciate a performance culture fuelled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

**To Be Considered**:
In the meantime, feel free to browse our website for additional information on our company, brands and culture - Kimberly-Clark Corporation.

**Kimberly Clark is proudly accredited with as Employer of Choice for Gender Equality WGEA**

**Kimberly Clark is proudly ranked by Forbes as 'World's Best Employer' 2021, 2022, 2023 and 2024**

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