National Manager, Advice Partnerships

Posted: 09/10/2024

Closing Date: 23/10/2024

**Job Type**: Permanent - Full Time

Location: Melbourne

Job Category: Banking and Financial Services,Insurance & Superannuation

**About us**:
At CSC, we know that it takes all of us working together, united as one, to guide our customers towards their retirement dreams. We’re proud to wear the government crest, and proud to serve those who serve our country.

Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing. Through rich customer insights and world-leading investment strategies, we’re always growing and improving. That means creating an environment where each and every one of us has the opportunity to strive together for excellence.

With over $70B in funds under management, CSC has provided superannuation services to employees of the Australian Government and members of the Australian Defence Force for over 100 years. We are proud to serve those who serve Australia.

**Your new role**:
CSC is seeking a highly motivated and strategic leader to join our team as the **National Manager, Advice Partnerships**. In this role, you will oversee the end-to-end delivery of CSC’s strategy and solutions for the External Financial Adviser (EFA) channel, with a focus on enhancing the value proposition for EFAs. This will drive tangible member outcomes as well as improve member and fund retention.

You will be the primary lead for project initiatives and BAU related to EFAs. This includes building and improving relationships with EFA’s, and the service team responsible for providing EFA’s with the scheme and member information they need to provide great advice.

**Responsibilities**:

- Implementation of the EFA strategy across the 3 streams of service, technology and product.
- Lead and manage the EFA team through coaching, development, and performance management
- Develop and manage CSC’s service model for both DB and DC schemes, including oversight of the partnership with Mercer
- Create and execute CSC’s relationship management strategy, including meetings, webinars, seminars, and other engagement initiatives with EFA
- Monitor and report on inbound and outbound activities through data dashboards to provide insights to leadership including enhancing the collaboration between CSC teams, members, and EFAs
- Represent CSC at industry working groups and act as an SME for external audits, research reviews, and advice related inquiries
- Serve as the project lead and SME on external advice for internal KPI projects, including training, service model, and product enhancements.
- Proactively manage risk, escalating critical issues to leadership for resolution.

If you are a strategic leader with a passion for improving member outcomes and building strong adviser partnerships, we encourage you to apply.

**Desired Skills and Experience**:
**What you need to excel**

CSC’s Core Competencies reflect the key sets of skills, knowledge, experience, and behaviours required to perform your role effectively. These are;
- Delivering results and meeting customer expectations
- Working with People
- Adapting and Responding to Change
- Deciding and Initiating Action
- Analysing
- Commercial and Strategic Thinking

**In addition to these, you will need;**
- Australian Citizenship
- Strong experience and an in depth understanding of superannuation and financial advice industries with RG146 Qualification
- Relevant business and/or financial planning qualifications (highly regarded)
- Proactive approach to creating and developing relationships
- Stakeholder management with the ability to work with all levels of internal and external parties
- Outstanding verbal and written communication skills, including the ability to present with influence to a large audience
- Established Financial Planning network is highly regarded

**What will you get in return?**
- Permanent position
- Key role with significant responsibility providing ownership of the EFA function, including strategy, relationship management and service delivery
- Work/life balance with flexible working arrangements
- Benefit from CSC’s commitment to excellence through the core competency framework which underpins all people processes to foster empowerment, continuous development, recognition, and a collaborative culture, ensuring you have the tools and support necessary to thrive and excel in your role.

**How** **do I apply?**

**Applications close: 23 October 2024, 5:00 pm**

**Please note**: Agency submissions will not be considered for this position.**

**More about CSC**: