Cclhd - Switchboard Operator - Telephonist Level 2

**Employment Type**:Casual
**Position Classification**: Telephonist Level 2
**Remuneration**:$33.05 - $34.39 Per Hour
**Hours Per Week**: Up to 38
**Location**:Gosford Hospital
**Requisition ID**: REQ606812
**Applications Close**: Wednesday, 1 October 2025 at 11.59pm

Do you have a professional phone manner, strong multitasking skills, and a passion for helping others - all from behind the scenes? Central Coast Local Health District is seeking Switchboard & Patient Enquiries Offices in a casual capacity, where you’ll play a vital role in ensuring timely and accurate communication across the hospital.

**About the Opportunity**
- **
Operate the hospital switchboard** to manage incoming and outgoing calls with accuracy, professionalism, and prompt redirection to the appropriate departments.
- ** Provide courteous and helpful assistance** to patients, staff, and the public, including handling urgent or emergency calls in line with hospital protocols.
- ** Utilise internal systems**to access, record, and relay critical information while ensuring messages and enquiries are logged and managed efficiently.
- ** Perform general administrative support tasks,** including data entry, filing, and record updates, to maintain accurate and organised communications.
- ** Stay calm, composed, and customer-focused**in high-pressure situations while working collaboratively with all departments to ensure smooth, timely communication across the hospital.

For more information about this role, please view the Position Description.

**About You**
- You have a clear and confident phone manner, with the ability to manage high call volumes, multitask effectively, and remain calm under pressure.
- You demonstrate strong written and verbal communication skills, with a focus on accuracy, confidentiality, and professionalism.
- You are confident using Microsoft Office (Word, Excel, Outlook) and databases, with excellent data entry and administrative skills.
- You are a team player who also works independently, with a proactive attitude, attention to detail, and commitment to supporting others when needed.

Applicants must have current work rights in Australia or be a permanent resident or citizen. Unfortunately, we cannot consider applicants who do not meet this requirement.

**Benefits**
- ** Work-Life Balance**: Work hours that fit your lifestyle.
- ** Financial Benefits**: Boost your take-home pay with salary packaging, save on car costs with novated leasing, and access relocation assistance.
- ** Health & Wellbeing**: Stay active with discounted gym memberships (Fitness Passport), free flu vaccinations, telehealth support, and confidential Employee Assistance Program (EAP) counselling for you and your family. Plus, access discounted private health insurance.
- ** Career Growth**: Advance your career with free professional development courses and secondment opportunities.

**Need more information?**
Jennifer Burton
**Phone**:4320 2016

**Working for Central Coast Local Health District - NSW Health**

Central Coast Local Health District is committed to implementing the Child Safe Standards.

Central Coast Local Health District is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Vaccination Requirements**

All NSW Health workers are required to comply with the Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases Policy Directive. This includes:
**Category A positions**: Mandatory evidence of protection against specified infectious diseases, including annual influenza vaccination and tuberculosis assessment.
**Category B positions**: Vaccination is recommended but not mandatory.

Applicants must provide appropriate evidence of compliance prior to commencement. For detailed information, please refer to the NSW Health Occupational Assessment, Screening and Vaccination Policy.

NSW Health strongly recommends all workers stay up to date with COVID-19 vaccinations as per the Australian Technical Advisory Group on Immunisation guidelines. However, COVID-19 vaccination is not a condition of employment.

**Additional Information**

An Eligibility List (E-List) or talent pool may be created from this recruitment episode to assist in filling future permanent, temporary, or casual full-time and part-time positions.

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