Incident Support Coordinator

2 weeks ago

Melbourne City Centre, Australia Department of Education Full time

VPS3 Incident Support Coordinator - Casual - 12 months
Are you interested in gaining experience in and devloping an understanding of school incident support and incident management by schools? Do you have the ability to hear a complex narrative and write about it in a concise, clear way? Have you wondered how the Department of Education applies its policies in relation to child safe standards, emergency and incident management? If your answer to any of the above questions is yes, then this exciting casual opportunity may be perfect for you
The role requires capturing accurate information, reporting, strong written communication and relationship building skills. Superior verbal communication skills are also required to support callers in a calm, controlled and professional manner.
To be successful in the position, you will also possess the ability to;
- demonstrate an understanding of an evidence informed framework for managing incidents of a potentially harmful and distressing nature in schools,
- provide emotional support to callers,
- provide referrals to other areas within the department or externally.

A sound understanding and knowledge of policy and legislation related to child protection, child safe standards, emergency management, reportable conduct is desirable.
This is a casual position, which will be rostered on to fill planned and unplanned leave, as well as to provide surge support during busy periods - up to a maximum of 76 hours per fortnight during school term.
The role is required to work as rostered on a shift (maximum of 7.6 hours on a day), on weekdays, between the hours of 8 am and 6 pm.
For more details regarding this position please see attached position description.
Applicants requiring adjustments can contact the nominated contact person.

Applications close Monday, 20 November.

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