Receptionist & Customer Service Representative

1 week ago

Hope Island, Australia Mulpha Full time

**Description**:
THE OPPORTUNITY

Are you an experienced receptionist with a passion for exceptional customer service? Do you thrive in a dynamic and busy environment? If so, we want you to be part of our team at the Sanctuary Cove Marina on the stunning Gold Coast

Our marina is a bustling hub for boating enthusiasts, offering top-notch facilities and services. We pride ourselves on delivering outstanding customer experiences, and we're looking for a dedicated Receptionist & Customer Services Representative to join our front desk team.

Salary Guide $69,000.00 PA inclusive of Super.

**Key Responsibilities**:
Manage the front desk, greet customers, and assist with inquiries.
Process and data entry with a high degree of accuracy.
Finalize and issue basic invoices/accounts and handle payment transactions.
Provide exceptional customer service, ensuring all guests feel welcome and valued.
Maintain a calm and courteous demeanor, especially during busy periods or when dealing with challenging customers.

**Requirements**:
**Experience**: 2+ years of experience working on a busy front desk/reception desk.
**Knowledge**: Familiarity with boating, marina, or hotel front desk operations is highly desirable.
**Skills**: Strong administrative abilities, particularly in processing and data entry.
**Finance**: Previous experience in finalizing and issuing basic invoices/accounts and receiving payments.
**Attention to Detail**: A keen eye for detail to ensure accuracy in all tasks.
**Customer Service**: Outstanding customer service skills with a passion for helping others.

**BENEFITS**:
We offer a highly supportive and fun work environment, plus the opportunity for professional growth through our extensive hospitality operations. Benefits include:
Work in a beautiful, vibrant environment on the Gold Coast.
Be part of a friendly, supportive team dedicated to excellence.
Enjoy opportunities for growth and development within the company
Birthday leave
Generous wine and dining discounts
Great company Perks and onsite parking
Hotel and Dining Discounts
Lifestyle Platform with 400+ retailer discounts Salary Sacrificing/Financial Education and benefits.
Career Progression/Mulpha Academy/Study Assistance
Wellbeing Hub/Healthcare Discounts/Employee Assistance Program

ABOUT THE SANCTUARY COVE MARINA

The Sanctuary Cove Marina is a world-class marina that caters to our customers’ every need. With personal berthing assistance and premier facilities, it offers over 300 moorings for all vessels including superyachts. Internationally recognised as a Platinum Gold Anchor marina along with a level 3 Clean Marina accreditation, our customers disembark directly into Sanctuary Cove’s Marina Village, where speciality stores, restaurants and cafes line the water’s edge.

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