Manager Customer Operations and Improvement

3 days ago

Sydney, Australia nbn™ Full time

Job Expectations

We have an exciting opportunity at nbn for a Manager Customer Operations and Improvement. This role reports to the General Manager, Customer Operations and Improvement, and will play a vital part within the Customer business unit.

A bit about your role

As the Manager Customer Operations and Improvement, you will be entrusted with the responsibility of overseeing and enhancing the execution of core operational processes and driving operational excellence. This will involve working with several teams to elevate how key programs/projects are managed and tracked. Your contribution will directly support the Integrated Operating Plan execution and help refine how we work with our Retail Service Providers (RSPs), ensuring smooth and effective delivery.

Your role will require you to act with agility to meet the varying needs of the team, particularly during the cadence cycles throughout the year. As part of this, you will be expected to immerse yourself in the Customer team’s methods and develop a strong understanding of how we deploy products into the market. Through your insights and data-driven recommendations, you will contribute to the establishment and running of world class practice for the effective management of large-scale programs of work across the Customer Team.

The role may work with multiple business units across nbn and will be integral for planning, coordination and resolution of business problems. Influencing and collaborating with Senior Management, you will work closely with a broad range of individuals to deliver ongoing implementation of process related improvement initiatives and quantification of benefits, via execution of Lean methodology to improve efficiency and deliver more value.

Ideally, we are looking for a Project Manager who has experience working across a diverse range of different projects, with deep experience leading Business improvement based on data and root cause analysis.

A bit about you

You thrive in complex environments and have a strong track record of aligning teams and driving accountability across multiple stakeholders, including senior leaders. Ideally, you hold a Lean Six Sigma Green Belt certification and possess the expertise to identify opportunities for continuous improvement. Your collaborative nature and passion for driving tangible results will be key to your success in this role.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

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or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our

Contact Us

page on our website.

Where to from here?

Worker Type

Permanent

Time Type

Full time

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