Client Engagement Officer

1 week ago

Canberra, Australia Easy Authoring Full time

**3-months contract role with possible extension.**:

- **Attractive hourly rate of $52.19/ hour + Super.**:

- **Work location -** **153 Emu Bank, Belconnen**:

- **A great opportunity to work with the ACT Government**:

- **Immediate start.**

**PURPOSE OF THE ROLE**:
**KEY ACCOUNTABILITIES**:

- Provide high quality frontline client-centred service delivery and support.
- Escalate or refer special needs clients for appropriate assistance.
- Respond to client concerns and complaints.
- High level liaison skills in managing internal and external stakeholders as required.
- Supports members of Client Services teams in a range of general administrative duties.
- Manages files, records, and tracks progression of all documentation with appropriate entries on the Homenet and related systems.
- Complies with legislation, policies, and professional standards.

**ESSENTIAL REQUIREMENTS**:

- Demonstrated ability to provide high-quality customer service to a diverse range of clients.
- A high level of effective communication (oral and written), interpersonal and liaison skills and the ability to develop effective relationships with clients and support services.
- Highly developed organisational skills, including a high level of attention to detail, and experience in meeting tight deadlines and achieving results.
- Current driver’s licence.

**Naresh at 0481 615 994**

**About Easy Authoring**:
Established in 2006, Easy Authoring helps jobseekers find the right opportunity to match their skill set and career progression. We are the authorised suppliers to NSW, ACT, QLD, the Federal government, and multiple corporate organisations.

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