Team Leader, Administration

**Role based at RSL LifeCare's flagship, ANZAC Village, Narrabeen, on a permanent part-time basis Friday to Monday**
- **Days and times required are: Monday - Friday 8AM - 4 PM**
- **Team Leader, Administration and Reception**

**About Us**:
RSL LifeCare is a social purpose organisation, providing leading aged care, retirement living, and veteran support services centred on making the significant transitions in life meaningful for veterans, seniors and their families.

In our communities, whether it's through our veteran-centric services, personal home care assistance, retirement villages or residential care homes, our integrated wellbeing and care solutions empower our veterans and seniors to live their best lives with confidence.

Our 110-year-old legacy lives on, with dedicated teams across over 60 sites in NSW and the ACT providing care and support to veterans and seniors with the greatest compassion.

Our purpose drives us every day: to enrich the lives of veterans and seniors.

**About the Role**:
You will be the Team Leader for the Narrabeen Retirement Living administration team, responsible for ensuring the team provide a high quality customer service experience for residents, visitors and employees. The reception desk is the first point of contact for residents, relatives and employees, supporting the day-to-day administration and reception functions for the Village.

The reception team provide a broad range of general administration support, including but not limited to, making appointments, first point of contact at reception, high volume of inbound calls, diary management, meeting room bookings, first level of complaint handling, filing, and scanning.

In addition, this Team Leader role will be responsible for:

- **Management and oversight of tasks and responsibilities of reception team members.**:

- **Allocation of tasks**:

- **First point of escalation for queries and complaints**:

- **Ownership of service quality and customer service**:

- **Responsible for adherence to processes and procedures by the team**:

- **Rostering of shifts and breaks**:

- **Resolution of minor staff issues prior to escalation to the manager**:
**The ideal applicant will have the following skills and experiences**:

- Experienced Administration Team Leader in Aged Care or a similar Health Care organisation
- Experience in a front-facing customer service role
- Experience in prioritising and allocation of tasks and supporting a team
- High level administration, organisational skills and attention to detail
- Ability to work autonomously as well as part of a team
- Outstanding customer service and communication skills along with written and verbal skills
- Resilience and ability to manage complaints and problem solve
- Above average computer literacy, in particular Microsoft Office and experience in CRM systems

**Our benefits**:
RSL LifeCare offers a range of benefits including:

- Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more
- Staff discounts across 700 select retail stores through Maxxia Rewards
- Leave Loading - 17.5% pay top up on paid leave
- Career opportunities across Residential Care homes and Community Services

**Join us today and see where it takes you tomorrow**
- It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare. _

**Our commitment to diversity**:
We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.

**Location **:RL Narrabeen