Customer Care Consultant

1 week ago


Campbelltown, Australia Paul Wakeling Motor Group Full time

**Department**:
Sales

**Location of the Role**:
Campbelltown

**Employment Type**:
Full Time

**Overview of the Company**:
Wakeling Automotive is made up of over 350 employees across 10 locations located in both the Macarthur region, the Southern Highlands and the Illawarra region. Wakeling Automotive has 16 new car franchises across Paul Wakeling Motor Group, Camden Valley Motors, Moss Vale Motor Group, Allan Mackay Autos, Wollongong City Motors, Shellharbour City Motors, Mercedes-Benz Wollongong and 8 used car locations. Wakeling Automotive not only specializes in automotive but also is home to Tyre Plus Campbelltown and Camden Cycles. In 2017, 2018 & 2019, Wakeling Automotive was recognised at the NSW Business Chamber Macarthur Region within several categories such as “excellence in workplace inclusion” & “excellence in business”. Our latest achievement, in 2021, saw us awarded the Outstanding Employer of Choice at the WSABE Awards. These achievements are testament to the culture and environment that is working at Wakeling Automotive.

Overview of the Role

We are now looking for a career minded and goal orientated individual that wants to start their career or carry on their existing career as a Customer Care Consultant.

Reporting to the Customer Care Manager your day to day duties include but not limited to:
Promoting a range of aftercare products to new and existing customers

Providing outstanding customer service to enhance the buying experience for all customers

Work collaboratively with the cars sales team and F&I team

Liaison with technical colleagues to ensure vehicles in preparation have relevant products applied

Preparing warranties and necessary paperwork for customers

**The Successful Applicant Must have**:
2 years previous experience in this role

Customer Service experience - essential

Have excellent verbal and written communication skills including a high level of computer literacy and exposure to Microsoft Office

Have rights to work in Australia

A current Australian driver’s license

**What we can offer you**:
Uniform supplied at no cost on commencement of employment

Annual awards night for employee plus partner

Employee recognition and awards for tenure/ years of service.

Employee of the month incentive program

Christmas Party for employees, partners and their children

Monthly BBQ for all staff

Self-development training opportunities

Supportive work environment

Work close to home



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