Case Manager

**Company profile**
Direct Care Australia is one of South Australia's fastest growing Home Care Package providers. We are passionate about making a difference in the lives of older people. Direct Care Australia supports and assists people to remain independent, and to remain in their own homes, as socially active and valued members of their community.Having more than 25 years experience we have genuine care for our valued clients and staff. We support our team of professionals, offering flexibility, training and mentoring to enable them to provide the best possible care.

**About the Program**
Home Care Packages are funded by the Commonwealth Government, Department of Health. The aims of Home Care Packages Program are: To assist senior people to remain living at home for as long as possible; and
To enable consumers to have choice and flexibility in the way that care and support is provided at home.

**Position Overview**:

- **In this role you will be working closely with an allocated group of HCP clients to manage their Home Care Package funds to meet their needs for living with dignity at home in the community. You will be part of a talented team of experienced Case Managers delivering quality services for clients.**_You will provide service coordination and case management for clients receiving a Home Care Package by undertaking a comprehensive assessment of each client and in collaboration with their family, identify the client goals, develop a care plan and an individualised budget, determine a number of health and well-being maintenance and promotion strategies, aimed at encouraging independence and assist the consumer to maintain a quality of life. The client's progress will then be ongoing monitored and reviewed to ensure optimal outcomes are achieved.The position is offered from Monday to Friday on a full-time basis with some after-hours coverage required.Based at our office in Campbelltown (SA) you will be part of our dedicated Home Care Package (HCP) team. Ideally, you will come with experience in both commonwealth funded home care packages (CHSP) and Home Care Packages program with a strong clinical and/or case management background.

**Key Responsibilities**
Coordinate and case manage Level 1 - Level 4 Home Care Packages on behalf of customers through assessment, case-management, case reviews and coordination.
Assist customers to navigate the aged care system, ensuring they receive the best possible range of care to meet their needs
Promote rehabilitation and/or wellness strategies either directly to customers or by mentoring and overseeing the delivery of supports across personal care, allied and mainstream service provision
Develop and maintain brokerage agreements with a range of clinical, allied and mainstream providers/suppliers
Encourage customers to remain independent and be an active participant in their community
Actively and positively promote Direct Care Australia’s services in the community
Be a resilient problem-solver who can cope with a high-volume case load
Work autonomously in a methodical way and be aware of the challenges that older people face.

**Benefits**
Competitive above Award hourly rates
Dynamic team with supportive leadership
Mobile phone for you to be able to perform your role
You will be reimbursed 78c per Kilometre from your first client to your last
Ongoing training & development opportunities

**About you**
2-3 years’ experience working within the community providing coordination of care to clients
Qualifications in Social work, Welfare work, Case management, Nursing, Allied Health or similar.
Knowledge of service provision, co-ordination, allocation and compliance with contractual obligations
Proven customer service, administrative and organisational skills,
Ability to manage individual budgets
Exceptional communication and interpersonal skills to develop effective relationships, promote services and resolve client issues
Competent computer skills
Clinical and case management experience in a community setting.
Thorough knowledge of the Aged Care Quality Standards and how they are implemented in practice
Excellent written and verbal communication
Current Australian Driver's License
Demonstrated understanding of the needs of older people living in the community and the Aged Care Quality Standards Framework

**Job Types**: Full-time, Part-time

**Salary**: $35.00 - $45.00 per hour

**Benefits**:

- Employee mentoring program
- Professional development assistance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Campbelltown, SA 5074: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Case management: 1 year (required)

Work Authorisation:

- Australia (required)