Outbound Supporter Relations Officer

4 days ago

Glebe, Australia Médecins Sans Frontières Australia Full time

MSF Australia is expanding their Supporter Relations team to include an Outbound Donor Support team to be accountable for contacting existing donors to validate or re-activate their pledge details and completing critical administrative tasks to foster ongoing donor engagement.

Collectively the Outbound Donor Support team will ensure that our valued donors receive the best possible care and service. Accountabilities will include outbound calls to validate, re-engage and reactivate donations;; respond to queries or requests raised by donors; administration; input into project work and ongoing continuous improvement initiatives.

**Requirements**:
To be successful in this collaborative and diverse Outbound role you will be known for your resilience and tenacity, your natural ability to inspire others and your interest in contributing to humanitarian aid work globally. Ideally you can demonstrate the following:

- Previous Outbound Call Centre and Customer support experience;
- Confident phone manner & excellent communication skills;
- Knowledge of database systems and strong computer literacy;
- Extremely high attention to detail;
- A customer focus; and
- Keen interest in being a part of a NFP organisation.

Applications will be reviewed on receipt.

In MSF Australia, we believe the following 5 values form the foundations of our culture - **T **ransparency, **R **espect **, **U **nderstanding of Diversity **, **S **tepping In **and **Collabora **T **ion.**

At MSF Australia we value T.R.U.S.T as an essential element to how we operate and believe that these organisation values flow from this trust that we build.

Please note:
Médecins Sans Frontières Australia has a Child Protection Policy and Covid-19 vaccination policy in place, all employees are required to comply with these policies.

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