Supporter Relations Officer

1 week ago

Glebe, Australia Médecins Sans Frontières Australia Full time

At MSF Australia our Supporter Relations department is made up of an Administration, Donor Facing and Outbound team. Join our close-knit Supporter Relations department in a 12 month contract in a role where you can make a difference for people in need all over the world.

As a part of the Outbound team you will enjoy a supportive and inclusive culture that will enable you to achieve personal and professional goals through collaboration and innovation. We value work-life balance and the health and wellbeing of our employees.

**What you will be responsible for**

Collectively the Supporter Relations department ensures that our valued donors receive the best possible care and service. In the Outbound function you will enjoy talking with previous MSF donors with the goal of re-engaging them in contributing to help our medical and humanitarian projects across the globe.

Accountabilities will include:

- Making outbound calls to previous donors;
- Updating and maintaining information in the CRM;
- Performing general administration tasks;
- Respond to donor queries and providing a high level of customer satisfaction.

**Requirements**:
To be successful in this collaborative and diverse Outbound role you will be known for your resilience and tenacity, your natural ability to inspire others and your interest in contributing to humanitarian aid work globally. Ideally you can demonstrate the following:

- Previous Call Centre or Telemarketing and Customer Service experience;
- Confident phone manner & excellent communication skills;
- Data entry and CRM proficiency;
- High attention to detail;
- A customer focus; and
- Keen interest in being a part of a NFP organisation.

Applications will be reviewed on receipt.

In MSF Australia, we believe the following 5 values form the foundations of our culture - **T **ransparency, **R **espect **, **U **nderstanding of Diversity **, **S **tepping In **and **Collabora **T **ion.**

At MSF Australia we value T.R.U.S.T as an essential element to how we operate and believe that these organisation values flow from this trust that we build.

Please note:
Médecins Sans Frontières Australia has a Child Protection Policy and Covid-19 vaccination policy in place, all employees are required to comply with these policies.

  • Supporter Relations Officer

    7 days ago

    Glebe, Australia Médecins Sans Frontières Australia Full time

    At MSF Australia we are expanding our Supporter Relations department to include an Outbound team! Join our close-knit Supporter Relations department and help to grow a successful team in a job you can make a difference in. As a part of the Outbound team you will enjoy a supportive and inclusive culture that will enable you to achieve personal and...

  • Outbound Supporter Relations Officer

    2 days ago

    Glebe, Australia Médecins Sans Frontières Australia Full time

    MSF Australia is expanding their Supporter Relations team to include an Outbound Donor Support team to be accountable for contacting existing donors to validate or re-activate their pledge details and completing critical administrative tasks to foster ongoing donor engagement. Collectively the Outbound Donor Support team will ensure that our valued donors...

  • Operations Support Officer

    7 days ago

    Glebe, Australia Wilmar Full time

    Sugar Australia has an exciting opportunity for an Operations Support Officer to join our team in a permanent, full-time capacity, based at our Glebe, NSW site. Reporting to the Production and Planning Manager, this role will play a crucial part in providing administrative and operational support to our Glebe facility. Your key responsibilities will...

  • Field HR Admin Officer

    1 week ago

    Glebe, Australia Médecins Sans Frontières Australia Full time

    Reporting to the Strategy and Development Manager this 10-month part time contract will assist with the completion of HR processes/administration relating to field staff and recruitment. She/He is responsible for maintaining positive working relationships with all staff whilst supporting departmental initiatives. **Requirements**: To be successful in this...

  • Mental Health Support Worker

    7 days ago

    Glebe, Australia Lavender Disability and Mental Health Service Full time

    **Job description** **The applicant resume must outline expirience related to supporting people with mental health conditions.** We are looking for Mental Health support workers to fill out shifts for participants. Shifts are available in Glebe area and involves supporting a homeless person with psychosocial disability. Shifts are available Monday-Sunday...

  • Community Support Worker

    4 days ago

    Glebe, Australia Sunnyfield Full time

    Your Role - Build Belonging Through Community Access As a Community Access Support Worker, you’ll play a key role in helping clients engage with their local community, build friendships, and participate in activities that matter to them. Whether it's going to the gym, visiting the library, attending appointments, or exploring new hobbies — you’ll help...

  • Mental Health Support Worker

    2 days ago

    Glebe, Australia Lavender Disability and Mental Health Service Full time

    **Job description** **The applicant resume must outline expirience related to disability industry and expirience supporting people with mental health conditions.** We are looking for Mental Health support workers to fill out shifts for participants. Shifts are available in various locations (Glebe, Parramatta, Ryde, Bankstown, Blacktown, Hills areas). The...

  • Fundraising Administration Officer

    1 week ago

    Glebe, Australia Médecins Sans Frontières Australia Full time

    Working within the Fundraising team, this immediately available short term contract will provide operational assistance to the Direct Marketing and Donor Acquisition Coordinators to ensure fundraising projects are executed. Additionally, this administrative support role will maintain the Community Fundraising and Workplace Giving programs. Reporting to the...

  • Outbound Officer

    1 week ago

    Glebe, Australia Médecins Sans Frontières Australia Full time

    At MSF Australia our Fundraising department includes an Outbound Supporter Relations team. Join our close-knit fundraising team in a 12 month contract in a role where you can make a difference for people in need all over the world. As a part of the Outbound team you will enjoy a supportive and inclusive culture that will enable you to achieve personal and...

  • Office Administrator

    2 weeks ago

    Glebe, Australia Tafwin Pty Ltd - Taffy Coaching Full time $25,000 - $35,000 per year

    About usTaffy Coaching is a 5-star small boutique coaching centre aimed at delivering high quality coaching service to students. We have a student centric model which means everything we do must have the student in mind. The aim of our coaching is to help students develop confidence, inspire them and achieve results. Whatever we do, results must be...