Supervisor - Front Desk

2 weeks ago

St Johns Park, Australia St. Johns Park Bowling Club Full time

St Johns Park Bowling Club is a leading employer in the hospitality industry in South-Western Sydney. We currently have an exciting opportunity available for a Front Desk Supervisor to join our friendly team. You will be working on a rotating roster every 4 weeks including nights, weekends and public holiday shifts. Average of 38 hours per week with two weekends off each month.

Shifts:
7:00am - 3:30pm

2:00pm - 11:30pm

**Responsibilities**:

- Supervise, coordinate, train, and mentor reception & meet and greet staff to maintain high service standards.
- Address and resolve guest inquiries, complaints, or special requests efficiently.
- Monitor guest feedback to identify areas for improvement and provide suggestions on areas of improvement to management to enhance the customer experience.
- Oversee daily reception operations, including membership data entry, reservations, tills etc.
- Coordinate with other departments (e.g., housekeeping, maintenance) to address guest needs.
- Handle cash transactions, credit card payments, and till reconciliation.
- Enforce company policies and procedures, ensuring a safe and professional environment.
- Organise onboarding and provide ongoing training for new and existing employees.

**Skills & Experience**:

- Certificate in Administration (preferred).
- Minimum 1 year of front desk or hospitality experience, with at least 1 year in a supervisory role.
- Microsoft excel and word, Customer relationship management (CRM) systems experience
- Strong leadership and interpersonal skills.
- Excellent problem-solving and conflict-resolution abilities.
- Proficiency in Microsoft Office Suite.
- Attention to detail and ability to multitask in a fast-paced environment.

In return you will be rewarded with an exciting role and employee benefits such as:

- Above-Award Pay Rates
- A generous employee reward and recognition program
- Learning and development opportunities
- Great discounts on food and beverage items and much more

**Job Types**: Full-time, Permanent

Expected hours: 38 per week

**Benefits**:

- Professional development assistance
- Salary packaging

Schedule:

- Rotating roster

**Experience**:

- Hospitality supervisory: 1 year (preferred)

Work Location: In person

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