Customer Service Officer

**Introduction**:
BallyCara is an established charitable organisation that offers a wellness-focused lifestyle for our clients to facilitate independent living, health, and happiness.
At BallyCara, you will belong to a welcoming and inclusive community where your individual strengths and interests are embraced and are the key driver to everything that we create together. We will empower you with flexibility, autonomy and coaching to allow you to make a meaningful difference, whilst supporting you in your career and personal journey.
We inspire healthy and happy living through our SONA® (Happiness) values and enhance our employee's wellness through the following employee benefits:

- Emotional Wellness: Enhance your happiness. Enjoy a wellness day off each year to take on your birthday, for your family, or just for you because you are worth it.
- Physical Wellness: Improve your health and wellbeing with a fitness allowance for remedial massage, outdoor wellness gear, yoga, pilates, swimming, or gym plus access to an online fitness portal LIFT Fitness
- Professional Wellness: Enhance your career with two days of paid study leave combined with yearly study assistance
- Financial Wellness: Access not-for-profit salary packaging up to $18,550, receive 17.5% annual leave loading, and up to $1,892 per annum in financial discounts from our TELUS Health EAP and wellbeing portal

**Description**:
At BallyCara, we pride ourselves on providing a personalised, values-driven approach to care. We’re looking for a dedicated Customer Service Officer / Scheduler to join our team in Scarborough, supporting our Melbourne team. As part of our mission, we help older Australians (aged 65+) live independently and with dignity in their own homes.
In this role, you will report to the Service Scheduling Coordinator and play a pivotal role in rostering staff to deliver at-home services. You’ll also help us uphold our SONA (Happiness) ethos by ensuring a positive and seamless experience for both our clients and staff.
If you are passionate about delivering exceptional service and supporting clients through the Commonwealth Home Support Program (CHSP) and Home Care Packages, we would love to hear from you
**Key Responsibilities**:

- Deliver outstanding customer service to both clients and staff.
- Efficiently manage staff rosters to ensure timely service delivery.
- Prioritise and respond to the needs of various departments, identifying opportunities to improve scheduling efficiencies.
- Work in line with BallyCara’s mission, vision, and values, contributing to a positive experience for all.

**Skills and Experiences**:
**About You**:
We are looking for someone who is an excellent communicator, both written and verbal, with strong time management skills and the ability to multi-task and prioritise effectively. If this sounds like you, keep reading
- Experience with rostering systems, preferably in a home care environment (desirable).
- Minimum qualification of Certificate III in Human Services, Administration, or related fields (Diploma qualifications in Human Services or Business are highly regarded).
- Experience in shared inboxes and working in a team to ensure optimum client directed care is achieved
- Demonstrated experience in customer service (preferably telephone-based).
- Proficiency in various IT platforms and advanced administrative skills.
- A kind, positive, and compassionate nature, with the ability to connect with others through emotional intelligence.
- Initiative and a willingness to learn.
- Knowledge of community-based aged care services (desirable).
- Ability to work well within a team, juggling multiple tasks effectively.

**Position Requirements**:

- A current National Police Check or the ability to obtain one through BallyCara’s recruitment process.
- COVID-19 vaccinations (2 doses).

Why BallyCara?
- A friendly and supportive work environment where we value our people.
- Opportunities for professional growth and development.
- Be part of an organisation dedicated to delivering quality care and improving lives.
- Submit a Cover Letter introducing yourself.
- Provide a current CV/Resume.

We thank all applicants for their interest, but only those selected for an interview will be contacted.