Customer Service Officer

6 days ago

Scarborough, Australia BallyCara Limited Full time

**Introduction**:
BallyCara is an established charitable organisation that offers a wellness-focused lifestyle for our clients to facilitate independent living, health, and happiness.
At BallyCara, you will belong to a welcoming and inclusive community where your individual strengths and interests are embraced and are the key driver to everything that we create together. We will empower you with flexibility, autonomy and coaching to allow you to make a meaningful difference, whilst supporting you in your career and personal journey.
We inspire healthy and happy living through our SONA® (Happiness) values and enhance our employee's wellness through the following employee benefits:

- Emotional Wellness: Enhance your happiness. Enjoy a wellness day off each year to take on your birthday, for your family, or just for you because you are worth it.
- Physical Wellness: Improve your health and wellbeing with a fitness allowance for remedial massage, outdoor wellness gear, yoga, pilates, swimming, or gym plus access to an online fitness portal LIFT Fitness
- Professional Wellness: Enhance your career with two days of paid study leave combined with yearly study assistance
- Financial Wellness: Access not-for-profit salary packaging up to $18,550, receive 17.5% annual leave loading, and up to $1,892 per annum in financial discounts from our TELUS Health EAP and wellbeing portal

**Description**:
Customer Service Officer/Scheduling - Home Care Team
Are you an experienced and highly organised individual with strong rostering skills in community services or wellness? If you have a passion for making a difference and have experience with scheduling and rostering care services, we want you on our team
**About the Role**:
As a key member of the BallyCara Home Care Team, you will be responsible for ensuring that our clients, aged 65+, receive the highest quality care, tailored to their individual needs. Your primary focus will be managing client and staff schedules to deliver optimal outcomes and satisfaction for all involved. You will use your expertise to efficiently allocate resources, ensuring the right care at the right time.
**Key Responsibilities**:

- Proactively manage client and staff scheduling for optimal satisfaction.
- Provide accurate scheduling and data recording.
- Ensure compliance with policies and operational KPIs.
- Deliver exceptional customer service, ensuring the needs of clients, staff, and management are met.

**Skills and Experiences**:
**Required Skills**:

- Proven experience in rostering and scheduling services within community or wellness settings.
- Strong organisational and time-management skills with the ability to manage competing priorities.
- Effective communication and negotiation skills.
- Proficiency in using various IT platforms for scheduling and administration.
- Ability to work under pressure while maintaining accuracy and attention to detail.
- A proactive approach to problem-solving and improving processes.
- Melbourne Region knowledge will be an advanatage.

Cert III minimum in Community will be well regarded.
**Why Join Us**: At BallyCara, we are committed to providing exceptional care to our clients. This is a fantastic opportunity for someone with strong rostering experience who thrives in a fast-paced, supportive environment. If you are looking to make a difference while working with a passionate and driven team, we would love to hear from you.
1. Cover Letter introducing yourself
2. A current CV/ Resume

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