Customer Support Specialist

6 days ago

Perth, Australia PERSOLKELLY Full time

The Company: Our client is a growing company providing technology for the global gold exploration and mining industry. Built on innovation and introducing new technology across the globe, they are now looking for someone who will be excited about learning developing, shaping and growing the role. About You: We are looking for someone with previous customer service experience, ideally related to mineral exploration, mining or minerals testing, who understands the market and can build positive relationships with clients. Your experience will help build effective systems and processes, not simply adopt existing practice, so your ability to change, review, adapt and create will be valued and supported. You will act as a first line of communication for our clients' customers for technical support as well as the life cycle of processes for their customers and sales support.

**The Company**:
Our client is a growing company providing technology for the global gold exploration and mining industry. Built on innovation and introducing new technology across the globe, they are now looking for someone who will be excited about learning developing, shaping and growing the role.

**About You**:
We are looking for someone with previous customer service experience, ideally related to mineral exploration, mining or minerals testing, who understands the market and can build positive relationships with clients. Your experience will help build effective systems and processes, not simply adopt existing practice, so your ability to change, review, adapt and create will be valued and supported.

You will act as a first line of communication for our clients' customers for technical support as well as the life cycle of processes for their customers and sales support.

**Your responsibilities will include**:

- Preparation of client quotations, processing and proactively managing sales orders.
- Troubleshoot technical issues and resolve customer concerns efficiently and effectively.
- Drive customer success; being responsive, professional and conscientious.
- Managing and reporting in CRM systems
- Assist with the coordination of events and conferences.

**Skills and Experience required**:

- Customer-centric approach and an ability to provide exceptional service through building relationships.
- Ability to engage with clients, ask the right questions and make judgements about the best advice and guidance to resolve issues.
- Experience of Customer Success within the following environments would be of benefit; mining, exploration, minerals processing, general mining equipment, geology or technical services supporting the resources sector.
- Qualification/s relevant to these environments highly regarded.
- Effective structuring and management of CRM systems.
- Demonstrable technical sales experience would be beneficial.
- A professional interest in mining and/or minerals exploration or analysis.

**To Apply**:
**Who are we**

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**So it's over to you. If you would like to join our team, please APPLY now.**

**To learn more about working with PERSOLKELLY, we encourage you to visit our website.

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