Administration Assistant

Work with an organisation who are humble, human, and dedicated to helping others
- Our people ARE our impact
- Benefits to support you, such as salary packaging and five weeks paid leave

Join our team of hard working, passionate professionals. Access salary packaging and up to 5 additional wellbeing days

headspace provides mental health support to young people aged 12 - 25, with a range of services available for young people including those who are experiencing, or are at risk of developing psychosis. All of our services are driven by person centred care, with a strong focus on functional recovery, youth specific interventions and support from peers who have experienced the same or similar challenges. We operate services at Southport and Upper Coomera.

**headspace Southport **is operated by Lives Lived Well, a progressive, for purpose organisation, delivering leading edge clinical services aimed at supporting people to live their lives well.

If you like working in a varied role, and thrive on learning and growth, join us and do your best work here

**Your opportunity
**This is a busy role where no day is the same. You will join a supportive team who have a genuine passion and desire to help others. The team is led by a supportive, approachable leader, who ensures an open-door policy at all times. You’ll be surrounded by an energetic and diverse team.

You will provide the first point of contact for young people and their families. You will also liaise with medical professionals, hospitals, private practitioners, and our clinical teams at headspace.

**You will thrive in this opportunity to:
- Greet all young people, their families, collocated services and visitors, whether in person or via electronic means, in a friendly, timely and courteous manner.
- Support private practitioners at headspace to complete all receptions tasks in relation to providing services to clients
- Assist in capturing client information in relevant headspace databases
- Manage the switchboard including answering and/or re-direct inquiries as appropriate
- Assist in ensuring the smooth flow of young people, their families, collocated services and visitors.

This is a permanent part-time position working 2 days per week (15 hours). You also must have availability to take on additional shifts from time to time.

**What you’ll bring**

You are an approachable, engaging individual and you will demonstrate a passion to client service delivery. Your understanding of the issues which impact our client bases, along with maintaining professional working relationships will ensure success in the role.

**To succeed in this role, there are some essentials you’ll need:
- A genuine passion and a desire to help others.
- You must have previous experience working at a medical reception or a strong interest in mental health / experience with the mental health system.
- Enjoy working in a team environment and a demonstrated ability to communicate effectively with members of the public and a diverse range of health and community service providers.
- Knowledge of, or the ability to gain knowledge of, relevant administrative/clerical procedures, including computerised database packages and filing systems.
- Excellent organisation, problem-solving and prioritisation skills.
- An understanding of the LGBTIQA+ community would be advantageous.

**What matters most is that you’ll live and breathe our values, which means**:

- You are humble, human and full of hope.
- You show up and share.
- You ask: Why not? And what’s next?
- You leave a positive wake.

Why? We believe that through these values, we do our best work - for each other, for clients, and for the communities we work in. And it’s a promise we make to you about the kind of experience you will have working for us.

**Why work for Lives Lived Well?**

Well, it’s about people, purpose, impact, and growth.

You’ll join a curious team that thinks differently and seeks new ways. We look to the evidence. We explore new ideas. And when we reach “better”, we ask, “What’s next?” Which means you’ll need to be comfortable with change - you’ll enjoy variety, the agility, and the opportunity to achieve more, faster.

**And while you support others, we’ll support you with some great benefits, including**:

- An extra five paid leave days per year (pro rata for part time) to support your wellbeing and work-life balance.
- An in-depth induction and thorough training for 2 weeks.
- Great flexibility. We will work with you to ensure that you have a great work life balance.
- Salary packaging to increase your take-home pay.
- An employee assistance program (EAP) for you and your family, including emotional, psychological, financial counselling and wellbeing services.
- Fitness Passport membership access to a wide range of gyms, pools, and fitness and leisure centers across Australia, at a discounted rate.

Check out more employee benefits for you and your loved ones on our car