User Researcher

5 days ago

Canberra, Australia Hudson Australia Full time

Initial 2-month contract with possible 12-month extensions
- No Award applies for this role: Rates from $80.00 per hour are offered (inclusive of superannuation and casual loading) - dependant on skills and experience.
- 8 hours per day - 40 hours per week
- Australian Citizens Required - Ability to obtain a Baseline Clearance.
- Locations: Canberra ACT or Sydney, NSW

**About Us**:
Our Federal Government Technology, Projects & Transformation team provide a true specialist approach to connect the best Technology Talent to the most exciting projects in the market.

**About the Role**:
**Responsibilities include**:

- Collaborate with multiple product teams to clarify and define research objectives
- Plan and carry out research activities to help the team build a deep understanding of the people who use the service.
- Work with the Product Manager to design research activities to support upcoming features in the roadmap.
- Grow a qualitative evidence base of contextual user research to guide the team in delivering services which meet user needs.
- Collaborate with other team members to embed the understanding of users into day-to-day activities.
- Conduct research to gather insights for product development, and to feed insights into the broader program
- Work closely with designers and developers to turn the user data into service requirements

**Required Skills and Experience**:

- Strong background working in agile, multi-disciplinary teams in a large-scale digital transformation
- Proven expertise in collaborating with diverse, cross-functional product teams
- Extensive experience using a range of user research methods including which ones to use when prioritising speed, versus rigour
- Ability to transform research insights into actionable product or service improvements
- Proficiency in presenting complex data in a clear and compelling manner to a range of stakeholders

**How to Apply**:
Experience User Researcher required for Federal Government Agency to support their multi-year Moderisation Program.

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