Store Manager

Virginia QLD, Australia
- Full-Time, Permanent Role with Australia's Ultimate Tool Shop
- Competitive Salary Package, with Incentives for High Performance.
- Develop Your Retail Career and Lead a Sales Team in the Tools Industry.

**Total Tools Virginia**is looking for a **Full-Time Store Manager**, who has a real passion for tools & trades. This is an exciting opportunity for you to utilise your current skills and experience within a growing and diverse business.

This position will suit an experienced retail leader, ideally within the tools industry. You will be responsible for influencing and motivating your team to provide high-quality customer service, with a belief developing the skills, knowledge and behaviours of your team is critical to success. You will take full accountability for retail fundamentals, including outstanding customer service, reporting, store analytics, promotions, and merchandising standards. This will see you deliver sales targets and other KPIs, while creating a productive, and safe work environment.

**What will you be doing?**

**Customer Service**
- Ensure the sales team serve customers in store & process sales transactions accurately and in
a timely manner
- Provide advice and information on products
- Handle escalated customer queries, in person and over the phone, and ensure a resolution is
reached. Refer to Store Owner when required.
- Oversee the creation and despatch of customer special orders and item delivery
- Represent the company through liaison with customers and internal staff
- Ensure that all sales team members initiate or respond to all customer enquiries and
requirements in a manner which reflects positively upon the business and the person
- Through effective sales practices, initiative, and utilising opportunities; increase transaction
values including items per transaction (both individual sales and the sales team sales)
- Arrange for sales staff to visit key account customers
- Coaching and developing your team’s knowledge, skills, and behaviours to ensure a successful store culture
- Ensuring the health and safety of all team members, customers, and contractors within the store
- Providing exceptional customer service to customers, and offering solutions as required
- Developing a high-performance team, capable of delivering sales targets and KPIs

**Management**
- Recruit, select and induct new staff.
- Provide leadership and direction to staff to enable achievement of required sales and service
results.
- Identify coaching and development needs of staff and initiate appropriate training.
- Monitor staff performance, address any performance issues and manage underperformance.
- Prepare store objectives in conjunction with Store Owner and review monthly, reporting
outcomes.
- Set, monitor and report on objectives/targets & KPI’s for all staff. Use daily sales report for
individual sales figures.
- Complete regular review of outcomes with each sales person.
- Assign area(s) of responsibility for each sales person.
- Ensure that group guidelines are followed in all areas by all staff, particularly in relation to
customer service; merchandising; catalogue support and layout.

**Stock Management & Merchandising**
- Instruct staff to follow guidelines for merchandising and maintenance of displays
- Ensure all stock is priced correctly and labelled with correct signage, price tickets and
promotional material
- Train all staff to lock all glass display cabinets and secure all power tools.
- Ensure Import orders are created: replenishment of existing lines and new lines, considering
buyer planners and lead times
- Ensure purchase orders are forwarded to the Support Office for collation
- Stock is constantly on display
- Monitor stock levels and take effective action to correct low/out of stock items or lines
- Ensure that the store is merchandised in an effective manner which supports group
guidelines, customer service and store standards
- Maintain presentation in accordance with Store layout plans.
- Promote reduced/obsolete/slow moving stock lines.
- Identify opportunities to assist sales and customer service through improving location and
displays and direct staff accordingly.
- All relays to be affected in a manner which is consistent with overall layout plans and in a
manner which causes minimum disruption.
- Ensure that catalogues and promotions are fully supported through all items being in-stock
and effectively displayed
- Be aware of competitor activity and advise Store Owner accordingly
Receiving /Repairs
- Ensure goods receiving and associated paperwork is handled accurately and kept up to date.
- Liaise with Admin staff to ensure all issues/credits are handled promptly and accurately
- Ensure Receiving and Repair area is kept tidy and well organised.
- Work with repair/receiving staff to insure prompt pickup/service of warranty and repair jobs
and ensure timely turnaround that meets or exceeds customers service expectations.
Training
- Identify tra