Operations Client Service, Officer

**Who we are looking for**

We are currently looking for an experienced **Client Service Officer (Manager) **to join our Client Service Team

**Why this role is important to us**

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

**What you will be responsible for**

As Client Service Officer (Manager), you will
- Deliver highly valued services to clients to ensure quality services are consistently delivered to clients including but not limited to ensuring client queries are responded on a timely basis and responses are complete and accurate, initiative trackers are kept updated, client documentation is at all times complete and accurate.
- Manage activities in servicing client relationships and client operations i.e. respond to escalated issues, communicate resolution to clients, monitor metrics around inquiries being resolved at point of contact and escalate unresolved issues to senior management as needed
- Translate corporate strategy into actionable goals ensuring alignment to company goals
- Keep senior management informed of new developments, service issues, and new business opportunities Promote a collaborative cross-business and jurisdiction environment that fosters change and innovation
- Provide Subject Matter Expertise for new business on-boarding and other projects as required
- Drive relevant project work to improve client service -Lead continuous evaluation of team operations, encouraging innovative ideas to enhance efficiency, reduce risk or increase revenue
- Review broad array of operating standards driving innovation, strategic opportunities and best practices
- Effectively deliver key messages & communication to ensure relevant parties are informed of any client’s activities
- Assist with compliance/fiduciary reviews, controls, and audits as appropriate
- Sound risk and compliance controls with immediate resolution of non-compliant items identified
- Adhere to State Street corporate policies and procedures including but not limited to the Standard of Conduct
- Perform other duties as required.

**What we value**

These skills will help you succeed in this role:

- Strong people manager skills, the management of the team and development of staff is critical to the success of this role.
- Strong communication skills - there is a significant amount of interaction with clients, senior management and other key stakeholders.
- Strong change agent - the team and company generally are undergoing a significant amount of change and transformation in terms of processes, operating model and business requirements. We need someone who is willing to embrace and address these challenges.

**Education & Preferred Qualifications**
- Your ability to lead, motivate and inspire others to achieve these goals coupled with your dedication to contributing to team success will see you excel in this role.
- You will possess a high level of professional maturity and be able to communicate with clients, managers and peers as well as demonstrated stakeholder management experience.
- Previous financial services experience and market knowledge are essential.
- Your related degree qualifications or business studies will be highly desired.

**About State Street**

**What we do.** State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

**Work, Live and Grow.** We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

State Street is an equal opportunity and affirmative action employer.