Customer Service Consultant

2 days ago

Eagle Farm, Australia Tunstall APAC Full time

**About us**

As part of a global company, Tunstall is the market leader of telecare solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live safely in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families with our emergency medical devices and 24/7 call centre support.

**What there is**
- That feel-good feeling to help people who need it
- Great training and onboarding to the team
- Amazing and supportive leaders
- Secure full-time role that is worked during business hours
- Hybrid working opportunities for the right people who have suitable home equipment (once fully trained)

**Responsibilities**
- Ascertain the nature of client requests and address them accordingly
- Process installations of new medical alarm units and devices that are connected to our Emergency Response Centre
- Provide first-level fault support troubleshooting to clients experiencing alarm issues
- Update client database to ensure that information is correct
- Data entry
- Engaging 'people person' with the ability to demonstrate empathy and patience
- Proven experience in customer service or sales
- Excellent resilience and listening skills
- Ability to think on your feet and make decisions
- Computer literate with the ability to pick up new systems quickly
- Superb phone manner and attention to detail with written communications
- Have a positive, team-player mindset

**Why us?**
- Above Award rates paid
- Flexibility on offer
- Great induction and orientation process to welcome you onboard
- Free onsite and close-by street parking
- Opportunities for training and development
- Fun and regular staff events - we love food
- Onsite gym and coffee machine
- Instant and yearly recognition awards
- Warm and friendly culture
- Free counselling service
- Discounts and benefits

**Diversity & Inclusion**

We’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. At Tunstall you’ll find a place where you’re valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. Each Tunstall colleague has a superpower they’re unique. No one else is them, and we think that’s special. Come and join our mission and be part of our team, our One Tunstall team.

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