Concierge Receptionist

4 days ago

Perth, Australia FIRST CONTACT Full time

Join a team where Ambition, Trust, Curiosity, Individuality, and Purpose thrive.

Concierge Receptionist - Perth CBD

Do you enjoy making people feel welcomed, valued, engaged and empowered?

We are looking for a talented & exceptionalConcierge Receptionistto join our dynamic team located in heart of Perth CBD.

Key responsibilities include:

- Provide engaging, on brand welcome and farewell to staff, clients and contractors
- Ensure lobby spaces, guest lounges and meeting rooms are well-presented and clean.
- Work closely with security teams to ensure safety
- Day-to-day operation and maintenance of customer service standards, including concierge services in the building lobby and end-of-trip facilities.
- Collaborate closely with the property team and asset owners to understand and communicate the customer's requirements.
- Support and deliver a series of engaging customer events throughout the year, fostering a sense of community within the asset.
- Manage bookings of all meeting spaces
- Assist with administrative duties as per tenant request eg. Mailroom, postage, reports, etc.

What we offer?

The core of our business is our people. As a First Contact employee you will be provided with a range of benefits to develop your career and your personal goals.

- We will make sure you have a Work life balance. We offer a Monday to Friday work schedule, with shifts between 7am – 7pm (8-hour shifts per day)
- You will have your weekends off and paid Public Holidays off
- Entrepreneurial and inclusive work culture

More Benefits

- Training and Development: Opportunity for paid training and development packages to continue to see you grow
- Rewards Program: An amazing rewards and recognition program whereby you can receive vouchers for a wide range of retailers
- Wardrobe Services: Supplied corporate wardrobe and dry-cleaning services. You won’t have to worry about ironing a work shirt again
- Career Progression: The opportunity to progress your career if you commit to First Contact
- Work Location: Working in some of the city’s most prestigious buildings, as well as the newest

Bring to the table

- Experience in five-star hotels or top-end hospitality
- Experience servicing VIP and Executive-Level guests in a professional manner
- Ability to work autonomously, while being self-motivated and driven
- Attentiveability to anticipate client needs
- Ability to create lasting impressions and meaningful relationships
- Discretion and confidentiality and the ability to build a high level of trust
- Immaculate presentation and grooming standards

About us

A business focused on others

First Contact is the leading Corporate Concierge and Workplace Services provider in Australia, with five-star customer service at the heart of what we do. First Contact works with premium companies within the banking, finance, telecommunications sectors (and many more), to deliver the customer service component of their business.

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep those ambitions in sight and imagine where First Contact can take you...

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. First Contact is committed to equal opportunity regardless of race, gender, age, sexual orientation, or disability.

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