Consultant, Customer Business

4 days ago

Sydney, Australia IAG New Zealand Full time

As a Business Consultant you can have meaningful impact. Here’s how:

- Make their world safer place
- Replace things they depend on to survive
- Give them cash when they need it most

**The Role**
IAG are looking for a full time Mandarin speaking Customer Business Consultant to join our successful Retail branch in Hornsby, working a combination of face to face in-branch and from home some days a week. You will be the first point of contact for new and existing customers and will be focussed on providing outstanding customer service, servicing customer enquiries, converting enquiries into sales and retention outcomes.

If you are looking for the next corporate step in your customer service career, with endless opportunities to develop and grow, with an engaging team and supportive leaders, flexibility, and attractive work-life balance attitude, IAG is the organisation for you.

You will work 37.5 hours per week Monday to Friday 9-5. You will receive your roster 2 weeks in advance.

**ABOUT YOU**
- Experience achieving results, meeting targets and exceeding KPIs
- Ability to work autonomously in a virtual working environment under skills and experience
- Customer service experience, including managing complaints and negotiations
- Experience can be from contact centres, sales, hospitality, retail and/or others
- Traits such as initiative, resilience, courage and the ability to problem solve
- Happy to work alone at home engaging with your team via instant messaging
- To Work from Home, you will need: high speed internet connection and a private home office set up and training will be completed virtually

Applications close Tuesday, 16 May, 11:59 AEDT

**ABOUT US**
IAG is not only the largest general insurance group in Australia and New Zealand, underwriting over $AUD13 billion of premium per annum, we’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands - NRMA Insurance, CGU, WFI, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

When you join IAG, you’re not joining one brand. You’re joining a large purpose-led, Trans-Tasman group dedicated to making your world a safer place.

We’re ready to grow your career, acknowledge every part of you, recognise your brilliance, lead you with purpose and help you live your own purpose through us.

At IAG you’ll enjoy:

- Access up to 50% off home, motor and small business insurance
- Grow your financial future with 13% superannuation as standard
- Work in a team who care about people and community

We’re committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan in on our company website.

The IAG way

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