Consultant, Customer Business
1 week ago
As a Business Consultant you can have meaningful impact. Here’s how:
Make their world safer place
Replace things they depend on to survive
Give them cash when they need it most
The Role
IAG are looking for a full time Mandarin speaking Customer Business Consultant to join our successful Retail branch in Blacktown, working a combination of face to face in-branch and from home some days a week. You will be the first point of contact for new and existing customers and will be focussed on providing outstanding customer service, servicing customer enquiries, converting enquiries into sales and retention outcomes.
If you are looking for the next corporate step in your customer service career, with endless opportunities to develop and grow, with an engaging team and supportive leaders, flexibility, and attractive work-life balance attitude, IAG is the organisation for you.
You will work 37.5 hours per week Monday to Friday 9-5. You will receive your roster 2 weeks in advance.
ABOUT YOU
Experience achieving results, meeting targets and exceeding KPIs
Ability to work autonomously in a virtual working environment under skills and experience
Customer service experience, including managing complaints and negotiations
Experience can be from contact centres, sales, hospitality, retail and/or others
Traits such as initiative, resilience, courage and the ability to problem solve
Happy to work alone at home engaging with your team via instant messaging
To Work from Home, you will need: high speed internet connection and a private home office set up and training will be completed virtually
Applications close Monday, 15 May, 11:59 AEDT
ABOUT US
IAG is not only the largest general insurance group in Australia and New Zealand, underwriting over $AUD13 billion of premium per annum, we’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.
You’ll know our brands - NRMA Insurance, CGU, WFI, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.
When you join IAG, you’re not joining one brand. You’re joining a large purpose-led, Trans-Tasman group dedicated to making your world a safer place.
We’re ready to grow your career, acknowledge every part of you, recognise your brilliance, lead you with purpose and help you live your own purpose through us.
At IAG you’ll enjoy:
Access up to 50% off home, motor and small business insurance
Grow your financial future with 13% superannuation as standard
Work in a team who care about people and community
We’re committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan in on our company website.
The IAG Way
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