Aps6 Project Officer

**_APS6 Project Officer_**

**_Branch : Contact Centre_**

**_Location: Dandenong_**

**_12 month casual contract, full time hours_**

**_$58.50 per hour plus super_**

Position Purpose

The National Disability Insurance Agency (NDIA) is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers. The NDIA values a positive contemporary attitude to disability.

About the Team

The Contact Centre Branch undertakes service delivery implementation and enhancement for participants and providers of the NDIS and oversees the provision and function of the NDIA National Contact Centre (NCC).

The NDIA National Contact Centre (NCC) is the main communication channel for people to contact the NDIA. The NCC responds to enquiries from participants, prospective participants, providers, organisations and the general public.

About the Role

The APS6 Project Officer (Labour Hire) is accountable under limited direction to undertake complex work that is guided by legislation, policies, procedures, standards, methodologies and precedents.

The position is required to provide detailed technical, professional, policy, operational support and advice in relation to complex problems. It may be required to coordinate and assist in the strategic planning, program and project management and policy development that support the NDIA's objectives to "build a world-leading National Disability Insurance Scheme".

Responsibilities of the role include but are not limited to:

- Developing and managing project plans and schedules in accordance with the Agency's project management framework.
- Providing specialist advice and technical expertise to staff and stakeholders.
- Performing independent research work and analysis including the preparation of draft reports on relevant project activities.
- Preparing draft written material including business cases, plans, executive briefs and corporate documentation.
- Identifying and assisting with the management of project risks, issues and benefits.
- Contributing to project quality management to ensure that project deliverables are fit for purpose and meet client needs.
- Managing secure and sensitive data.

(NOTE: the key responsibilities of the role are based on current priorities and may change over time)

Capabilities of the Role

The NDIA work within a capability framework aligned to the Australian Public Service (APS) Work Level Standards. The capabilities detailed below are specific to the APS6 Team Leader level.

Adaptability

Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.

Building Customer Loyalty

Meeting and exceeding internal or external customer expectations while cultivating relationships that secure commitment and trust.

Building Talent

Planning and supporting the development of individuals' knowledge, skills, and abilities so that they can fulfill current or future job responsibilities more effectively.

Planning and Organising

Establishing an action plan for self and others to complete work efficiently and on time by setting priorities, establishing timelines, and leveraging resources.

Coaching

Engaging an individual in developing and committing to an action plan that targets specific behaviours, skills, or knowledge needed to ensure performance improvement or prepare for success in new responsibilities.

Technical / Professional Knowledge or Skill

Having achieved a satisfactory level of technical, functional, and/or professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise; leveraging expert knowledge to accomplish results.

Managing Relationships

Meeting the personal needs of individuals to build trust, encourage two-way communication, and strengthen relationships.

Work Standards

Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Energy

Consistently maintaining high levels of activity or productivity; operating with vigor, effectiveness, and determination over extended periods of time.

**_Key skills required for role_**
- Previous experience in change management and project coordination.
- Understand Stakeholder engagement principles
- Continuous Improvement principles

**_ Desirable skills to have for the role_**
- Advanced Project(Microsoft) skills
- Advanced Excel
- Advanced Powerpoint

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