Raa Roadside Contact Centre Traineeship

**An excellent opportunity to join RAA on a Traineeship, in the Roadside Assistance Contact Centre**:

- **Customer and member focussed position with great flexibility**:

- **Maximum term contract until 28/01/2027**:

- **Monday 1**st** September Start Date with**extensive training provided**

**Your new Opportunity**

At RAA, we are so excited to be able to provide this amazing opportunity for a proactive, passionate individual to join our excellent and supportive Roadside Assistance Team and commence your RAA journey

You will have the opportunity to undertake a traineeship with the aim of acquiring skills in a professional call centre environment and provide an excellent service to RAA Commercial Clients and RAA Members. This role has a huge customer service focus which involves to relating to member situations, showing empathy, and using initiative.

The core working hours for this role will be Monday - Friday between 0700 - 1900.

**Responsibilities**

As a new and integral member of our team, you will:

- Provide exceptional and professional service to members and internal/external customers.
- Answer all calls in a clear and prompt manner, using RAA’s methods.
- Process new memberships, membership renewals, subscriptions and other financial transactions in a timely and accurate manner.
- Achieving the required targets with regard to breaks, call work codes and shift start times.
- Correctly record incoming call information, as required.

**Study Commitments**
- You will complete a Certificate III Customer Engagement. This is an 18-month course.
- You will be signed up for this through T.I.M.E and Apprenticeship Board.
- You will have Modules to complete a part of the certificate. These will be a combination of online and classroom. RAA will support you in attending and providing you time to complete you study commitments.

**About you**

You will be a confident and passionate self-motivated individual who enjoys working in a high performing culture. We are also looking for:

- Previous experience in a customer service environment is desirable.
- A passion for providing outstanding member/customer experiences.
- Proficient keyboard/typing skills.
- Sound knowledge and capability of MS Windows systems.
- Excellent communication and a positive “Can Do” attitude
- Professional and positive approach to your work

**About us**

We’re proud to be one of South Australia’s most iconic brands, trusted by members for more than 120 years. SA born-and-bred, RAA might be best known for our road service and insurance products, but we’re excited to be continuously diversifying to better help our members and community.

Our goal? To make life better for South Australians. That’s why we’re proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more. With motoring still a priority, we’re just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future.

We’re also one of the state’s largest employers, with more than 1300 employees working across our local sites at Mile End, RAA Place (CBD) and Adelaide Airport and our many retail and travel shops. With new office spaces in the city and city fringe in the works, and a buzzing people-first culture, we’re proud to be the State’s #1 Employer Brand.

**Benefits**

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

- Free RAA premium road service
- Access to our RAA Rewards Program
- Generous discounts on all RAA products
- Flexible work arrangements
- Ongoing Training & Development opportunities and a Study Support Program
- Wellbeing facilities and Corporate Health Insurance Plan

**How to apply**

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.