Medical Receptionist

We are looking for a casual receptionist to join our team 1-3 shifts a week with potential for extra hours for holiday/ sick cover. No view to full time position for foreseeable future.

Span of hours is Monday
- Friday 7.45am-6pm & Saturday 8am-12.30pm. We are a private billing GP practice using Medical Director/Pracsoft. We are located at Erina on the Central Coast. Experience preferred.

Key arrears of responsibility - Reception
1. Customer Service
- Relate to the public in a respectful and unbiased way
- Greet patients warmly and making them feel welcome
- Give patients correct and adequate information about the practice
- Record and convey messages accurately with adequate information between the public and
other staff
- Respond to the public on the phone in a polite and efficient way.
2. The appointment system
- Run the appointment system to practice specifications
- Maintain communication with doctors through the day
- keep appointments running smoothly, using initiative to intervene when needed.
3. The medical record
- Maintenance of patient confidentiality at all times
- Maintain computer filing system including Archiving.
4. The Billing system
- Billing of all patients’ accounts including; Medicare, Veterans, Workers Compensation, and Private accounts.
- Use of Tyro machine.
- Handling of money, banking and balancing. 5. Teamwork
- Work within a team showing respect and consideration for co workers
- Communicate effectively with team members
- Share responsibilities, handover tasks to maintain continuity of care.
Must be competent in the following duties and systems,
- Opening and closing the practice
- Pracsoft appointment book
- Pracsoft billing system
- Handling money, balancing and banking
- Taking telephone calls, messages
- Use of fax machine
- Use of the photocopier
- Sorting mail - incoming and outgoing
- Medical Director results section
- Filing and scanning
- Organising pathology - recording, pickups, bookings
- Follow up of patients via MD daily/weekly systems and work tray
- Recording cold chain data
- Basic infection control - Body fluid spills, handling sharps, contaminated waste
- Maintaining general tidiness and cleanliness of the surgery
Consults with:
All reception team Practice Nurse Practice doctors
Main Qualifications
1. Very strong sense of customer service, courteous and compassionate
2. Excellent organizational skills, ability to multitask
3. Good general computer skills, with good working knowledge of Pracsoft 4. Excellent communication and teamwork skills

Extra duties include but are not limited to;
Extra duties may be added at the discretion of the Practice Manager

**Job Type**: Casual

Pay: $28.00 - $35.00 per hour

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Erina, NSW 2250: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Medical admin: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 02/06/2025