Retail Manager

Red Rooster Alexander Heights seeks an experienced manager. Red Rooster has been loved by Aussies for almost 50 years and we are very proud of our heritage. We are passionate about our people, customers and creating irresistible chicken meals.

**Do you love to bring a little joy to the everyday and want to be part of an iconic Australian brand?**

Working at Red Rooster is so much more than just a job. It’s a place where you will gain skills and experiences that will last a lifetime, create friendships and connections.

At Red Rooster Alexander Heights we are always looking to have fun, we bring our swagger, passion and generous spirit in everything we do. We celebrate diversity and individuality where you can be your best self every day. And, you can rest assured that the safety of our product, people and customers is always our top priority.

**We are looking for managers right now**

As a Full time Sore and Restaurant Manager you will be responsible for all aspects of restaurant management and profitability to meet our high brand, customer promise, quality and safety standards whilst delivering on key performance areas such as sales, food cost, labour spend and other controllable expenses. You will lead teams, through providing clear direction, coaching and support to prepare and serve delicious food and create memorable customer experiences through every interaction. You will use your strong business acumen and commitment to continuous improvement to optimise profit, create a positive culture and drive costs down all whilst improving the customer experience and maintaining our high standards.

**Do you have what it takes to join our team?**

As a manager, you will be an expert multi-tasker who thrives in a fast-paced environment. You will have demonstrated management experience in the hospitality industry and strong commercial acumen, be able to translate direction into action, demonstrate a real knack for leading, inspiring and supporting the 25+ team to be at their best every day and be committed to continuous improvement whilst always championing the customer experience. We offer great food 7 days a week to our customers so working a rotating roster which includes nights and weekends is essential.

**Duties Include**:
**People & Leadership**
- Provide leadership and coaching to the Restaurant team, determining work requirements and priorities, assigning tasks to maximise Restaurant performance.
- Monitor performance of shifts run by Assistant Managers and Shift Supervisors.
- Ensure sufficient staffing levels for service to labour targets, including recruitment, weekly rosters and effective succession planning.
- Identify and develop key talent within the Restaurant, ensure a solid succession pipeline from Crew to Restaurant Manager.
- Develop and implement a recruitment plan to ensure enough appropriately trained Crew to maintain the succession pipeline and cost requirements of the Restaurant.
- Manage employee performance in line with company procedures, including reward, counselling, and performance appraisals/management.
- Ensure compliance with and integrity of all employment conditions including, Enterprise Agreement, leave management, payroll, terminations, and contracts of employment.
- Train and coach Assistant Managers, Shift Supervisors and Crew Trainers for the release of new products and equipment, utilising Learning Pathways, materials and assessments, inductions, and skill checks.
- Ensure all employees are inducted and trained in accordance with the Company Safety Policy to ensure a safe and secure environment for all staff, customers, visitors, and contractors.
- Follow all Training Pathways for AM, SS, CT, and Crew and measure their completion rates to ensure all Crew training is 100% complete and signed off, and that all crew are trained to be multi-skilled within the first 6 months of employment (to improve Crew productivity on shift).
- Handle employee and parent complaints in an effective and timely manner, seeking guidance when required.
- Ensure all AM and SS complete required pathways and company run training programs and events when and as required.
- Shift Management
- Maintain and control the production of food preparation and cooking for the duration of the shift including the flow line and heat chute.
- Implement promotions in accordance with guidelines issued.
- Guarantee 100% product availability by accurately placing and controlling the ordering of stock, ensuring adequate supply of all ingredients with mínimal waste.
- Restaurant Manager PD - Red Rooster - June 2017
- Ensure all areas of the Restaurant are presented in accordance with the company’s policy and procedures.
- Perform opening and closing and all other daily routines in accordance with policy and procedures, Restaurant checklists (e.g Managers Directory) and trading hours.
- Oversee the ordering, receiving and storage of all stock in line with company policies and procedures, ensure mínimal wastag