Returns and Spare Parts Analyst

**Description**:
**Who We Are**:
New Aim is Australia's largest and fastest-growing private ecommerce company. Since 2005, we've evolved from marketplace seller to ecommerce enabler, ranking among the 'Top 500 Private Companies' in Australia.

We’re reimagining the possibilities of ecommerce, introducing new technologies to democratise business ownership, and inspiring entirely new categories of business. It’s all possible because of our proprietary technology that improves procurement, supply chain management, multichannel integration, and price decisioning.

We partner with Australia’s most-loved household brands and online marketplaces including Bunnings, Myer, Woolworths, Catch, and MyDeal. Our channel coverage represents more than 60% of Australia’s total retail sales. Through our B2B retail marketplace, Dropshipzone, we’re creating an ecosystem that enables thousands of SMEs to start and scale with ecommerce.

New Aim has over six thousand innovative products which are stored in our warehouses in Australia, in an area of around 100,000 sqm. This space is equal to 5 MCGs joined together

If you're as excited about this as we are: join us It’s a hell of a ride.

**SPARE PARTS ANALYST**

Do you have an engineers brain and a Customer Service manner? We have just the role that will allow you utilise your skill set. You will have the opportunity to problem solve puzzles and work with colleagues on unique challenges that arise in this role.

You will gain a sense of satisfaction restocking goods into the right place at the right time. By the time you’ve spent 6 weeks in this role, you’ll have it running like a well-oiled machine.

Welcome to your new role of Return and Spare Parts Analyst at New Aim

**The Exciting Role**:
Receiving, inspecting, and sorting all packages returned, checking transport documents.
- Restocking the goods into the warehouse.
- Managing and support loading 2nd hand items.
- Managing damaged items and bin to appropriate location.
- Creating and completing tickets related to return items
- Assisting Customer Support team with queries and responses.
- Following safe operating procedures and complying with company policy.
- Resolving spare parts requests from customers
- Requesting and receiving parts, identifying and sourcing parts/components, and providing parts quotes.
- Receiving, inspecting, and sorting all packages returned, checking transport documents Monitoring spare parts stock and inventory, organising stock take.
- Picking and delivering correct parts to customers. Packing the parts and arranging for dispatch or pick up.
- Loading and unloading parts, transferring parts from Warehouses.

**What You'll Bring**:

- Experience in Warehousing and Customer Service
- Finds the way to get the job done even when normal channels, materials and methods don’t work
- Continuous Improvement mindset - looks for ways to simplify and improve work systems and processes to be more efficient
- Strong written and verbal communication
- Advanced MS Office skills - Word and Excel essential
- Confident with Database Software
- Outstanding organisational skills; including the ability to work accurately, with a high attention to detail
- Knowledge of WHS policies and procedures

**The Perks**:

- Free on-site parking (and coffee)
- Close to public transport - within 15 minutes’ walk from the train station
- Generous employee discounts on over 6,000 products
- Company events, including Christmas event celebrations, birthday celebrations etc.
- Internal team building activities - company funded
- Flexible working hours

**Role Type**:

- In-house - Permanent - Full-time - Associate

**Company Overview**: