Customer Support Consultant

Join our dedicated Customer Care team and play a vital role in connecting families with our exceptional Teachers, Speech Therapists, and Psychologists. These professionals support children aged 2-18 to thrive and reach their potential. This role also involves contributing to the organisation’s growth by promoting services and supporting sales initiatives.

This part-time role, working **24.8 hours per week**, is based at our **Peakhurst site**, with the following schedule:

- ** Monday**: 9:00 am to 6:00 pm
- ** Thursday**: 9:00 am to 6:00 pm
- ** Friday**: 9:30 am to 5:30 pm

Flexibility to adjust your days occasionally to cover team members on leave is appreciated.

**Key Responsibilities**:

- Coordinate client bookings, manage waitlists, and handle customer exits using our systems.
- Oversee the end-to-end customer process for government-funded programs, ensuring compliance with requirements and supporting staff with specialist portals.
- Liaise with stakeholders regarding NDIS plans, service agreements, schedules of support, and related matters.
- Communicate booking changes promptly and effectively with clients and team members.
- Maintain accurate and secure client records, ensuring a seamless customer experience.

**Why Join Learning Links?**
- Enjoy salary packaging benefits, with up to $18,549 tax-free as part of your remuneration package.
- Be part of a strengths-based organisation that uses Gallup Clifton Strengths, fostering a welcoming and supportive culture.
- Access tailored systems and digital skills training.
- Benefit from dedicated professional development days each year.
- Utilise Employee Assistance Program (EAP) services, including career support, mental health counselling, financial advice, and more.
- Make a meaningful impact by supporting children from disadvantaged backgrounds.

**About You**:

- ** Experience**: A minimum of 3 years in customer service and administrative roles.
- ** Customer Focus**: Exceptional interpersonal and communication skills to manage client conversations effectively.
- ** Organisational Skills**: Strong time management and ability to juggle competing priorities in a busy environment.
- ** Sales Aptitude**: Comfortable discussing service options, identifying client needs, and confidently converting inquiries into bookings.
- ** Technical Proficiency**: Competent with IT platforms such as Word, Excel, Outlook (experience with Salesforce or similar CRM is desirable).
- ** Compliance**: Hold or be willing to obtain a current Working with Children Check.
- ** Flexibility**: A can-do attitude and the ability to work independently while maintaining attention to detail.

You thrive in a fast-paced, high-volume call center environment, enjoy learning new skills, and have a passion for delivering exceptional customer service.

**About Learning Links**

Learning Links have over 50 years’ experience in providing evidence-based therapy, education, and support services to help children build the skills and confidence to learn, develop and thrive. We work in close collaboration with parents, professionals, and schools to work towards our vision of creating a community where difficulties learning is no longer a barrier to a fulfilling life.

Diversity, Equity and Inclusion as well as creating a sense of belonging is important to us and you will have a structured and detailed onboarding program to give you a great start in understanding the culture.

Child safety is top priority for us, and we are a child safe organisation. You will be asked to undergo a NDIS Worker Screening Check/ Police check and Working with Children Check.