Senior Claims Administrator

Are you an experienced administrator with exposure to insurance or property repair claims? Join our growing team and play a key role in coordinating and supporting the delivery of insurance repair works across a diverse portfolio of claims.

About the Role

As a Senior Claims Administrator, you'll act as a crucial link between insurers, customers, trades, and assessors — ensuring all documentation, communication, and workflows are handled efficiently and professionally.

Your strong administrative skills, eye for detail, and understanding of insurance processes will help drive smooth claim outcomes and deliver a high standard of service to our partners and clients.

Key Responsibilities

• Manage the administration of allocated claims from instruction through to completion.
• Coordinate communication between insurers, builders, assessors, and customers.
• Prepare, track, and update job documentation and system records accurately.
• Assist with variations, quotes, and repair progress updates.
• Follow up on outstanding information to keep claims moving efficiently.
• Provide timely updates to stakeholders on claim progress and outcomes.
• Support continuous improvement by identifying opportunities to enhance processes.

About You

You're proactive, organised, and take pride in getting the details right. You can juggle multiple tasks while maintaining clear and professional communication with all stakeholders.

You'll bring:

• Experience in insurance, construction, or claims administration (highly regarded).
• Strong attention to detail and organisational skills.
• Excellent written and verbal communication.
• The ability to build rapport and manage relationships professionally.
• A team-focused attitude with the drive to deliver great outcomes for customers.

Why Join Us?

At CBS Complete Building Solutions we're proud to work alongside Australia's leading insurers to restore homes and peace of mind for our customers. You'll join a friendly, supportive team that values collaboration, integrity, and professional growth.

We offer:

• Competitive salary package.
• Stable full-time role in a growing business.
• Opportunities for career progression and skill development.
• A positive and inclusive team environment.

Ready to take the next step?

Click Apply Now to join a reputable builder that plays a key role in Australia's insurance repair industry — where your contribution truly makes an impact.