Manager Demand

14 hours ago

Brisbane, Australia Queensland Government Full time

Key Responsibilities
Develop, maintain and evolve the demand management framework (including associated processes and systems), ensuring it provides an effective mechanism to identify, define and plan the provision of DPT resources in an agile and responsive manner.
Maintain effective relationships with and act as a key engagement point for DPT project managers, DPT managers and as required customers and business partners to identify, define and plan the provision of resources from across the state's DPTs. This includes negotiating conflicts to ensure that customer (internal and external) demands and organisational priorities are met.
Develop and implement executive and management reporting to create transparency on the demand pipeline and current program of work across DPTs in relation to resource capacity, undertake detailed analysis and provide recommendations on resource capacity and capability requirements.
How you will be assessed
Demonstrated ability to design, implement and promote demand management practices within a large, complex service delivery organisation.
Demonstrated high level understanding of end-to-end IT customer service delivery (ITSM/ITIL).
Advanced interpersonal, communication, negotiation, consultation and collaboration skills incorporating the ability to liaise and consult effectively with personnel at all levels within and external to eHealth Queensland and build strong working relationships.
Demonstrated high level organisational skills including the ability to establish own work priorities and manage time effectively, whilst remaining flexible to respond to changing needs in a busy environment.
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes
Competitive salaries
12.75% superannuation
17.5% leave loading
Employee wellbeing
38 hour full time work week
Access to 24/7 confidential employee support providers and counsellors including for immediate family members
Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Professional development
Career progression with more than 300 diverse career pathways and career support to take you further
Access to a variety of programs and initiatives to support training and career growth.
Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
Ready to apply?

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