Performance Analyst

3 days ago

Brisbane, Australia Queensland Government Full time

**As a Performance Analyst you will:

- Adhere to Customer Support coaching and development processes and standards.
- Use quality monitoring systems to compile and track performance at team and individual levels.
- Conduct monitoring of productivity and performance, evaluate and provide feedback for Customer Support staff.
- Assist in trend analysis of Customer Support quality assurance and performance levels.
- Assist in the development of operational policies and procedures as required.
- Provide structured and timely recommendations to Performance Assurance management within a reporting period.
- Adhere to Customer Support coaching and development processes and standards.
- Use quality monitoring systems to compile and track performance at team and individual levels.
- Conduct monitoring of productivity and performance, evaluate and provide feedback for Customer Support staff.
- Assist in trend analysis of Customer Support quality assurance and performance levels
- Assist in the development of operational policies and procedures as required
- Provide structured and timely recommendations to Performance Assurance management within a reporting period

We recognise and celebrate that everyone is unique and we are looking to find the eligible person best suited to the role.

In deciding who is best suited to this role, we may consider:

- the skills, experience, qualifications, knowledge and behaviours/personal qualities that you would bring to the role.
- your potential to make a future contribution to the department (including the extent to which you have the potential for development).
- how you may contribute to the department's workforce diversity objectives.

Further information:
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. We offer a range of flexible options - let us know what flexibility means to you.

Applications to remain current for 12 months.
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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