Technical Machine Specialist

19 hours ago

Ballarat, Australia Brandt Tractor Full time

**ARE YOU LOOKING FOR THAT NEXT STEP IN YOUR CAREER?**

As a business, we are in an exciting growth phase and are looking for a Technician Support Specialist to join the Brandt Product Support team.

**_Duties & Responsibilities:_**
- Manage technical assistance requests from Brandt Service Departments using the Case Contact Management System (CCMS) software.
- Support Technicians, Service Managers and Service Foremen in diagnosing and resolving critical product issues while sharing best practices.
- Ensure all necessary information is documented within the CCMS case before submission to John Deere.
- Facilitate communication between Technicians and John Deere CCMS factory support as needed.- Develop, update and maintain technical solutions for the Brandt Technical Assistance Centre (BTAC)
- Utilise John Deere Service Advisor Remote for diagnostic purposes.
- Monitor alerts received from machines through various software platforms and effectively communicate the appropriate actions to the Service Department or customers.
- Collaborate with John Deere to identify and address emerging product quality concerns.
- Keep up-to-date with engine, hydraulic, and electrical systems, including repair manual schematics.
- Prepare and analyse Service department reports, using data to drive improvements and growth.
- Other duties as assigned.

**What We're Looking For**:

- Qualified heavy-duty technician certificate or equivalent work experience in the industry.
- Minimum 5 years of service experience recommended.
- Experience with mechanical, electrical, and hydraulic systems used in off-road, construction, forestry, agriculture, lawn, or heavy equipment.
- Occasional travel may be necessary.

**What we offer**:

- Attractive remuneration package.
- Opportunity to be pivotal in the growth and success of our Business.
- Ongoing Training & Development.
- Advancement Opportunities.

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