Technical Customer Advocate
2 days ago
We're seeking a highly skilled and driven Customer Support & Success Specialist to join our team. This role is perfect for someone who is curious, driven, and resilient, with great technical skills and insights.
This specialist will interact directly with customers, providing them with an effective, easy, and enjoyable experience. Responsibilities include:
- Troubleshooting customer inquiries and engaging with B2B customers
- Collaborating with product teams to drive investigation and resolution
- Leveraging technical skills and knowledge to provide support and resolve issues efficiently
As a key member of the team, you'll have the opportunity to learn our product deeply and support customers in making the most out of everything we offer. Your responsibilities will also include developing strong relationships with customers, identifying areas for improvement, and contributing to the growth and success of the business.
Key Qualifications:
- Excellent communication and problem-solving skills
- Strong technical skills and knowledge
- Ability to work effectively in a fast-paced environment
Benefits:
- Opportunity to work with a dynamic and growing company
- Professional development and growth opportunities
- A collaborative and supportive team environment
Other Requirements:
- Availability to work flexible hours (Australian and early European time zones)
- Ability to maintain confidentiality and handle sensitive information
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